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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Storm Tips: How To Prevent Basement Flooding

5/30/2019 (Permalink)

Sometimes when it rains… it floods. Basements are particularly vulnerable to flooding during severe storms and while there are some things that you can do as a homeowner to protect your property. Here are a few tips to prevent basement flooding:


Wall well covers

There are a variety of these you can get. Some are clear, so that you can still get light in if yours has a window. I can personally attest to these, as I installed them after my basement flooded a few times about a year ago during a storm, and it has never happened again.

Keep valuables in plastic bins with lids

Often these bins will help to protect your possessions from water damage in the case of
flooding and can save you some heartache.
Clean sewers, drains, gutters, and downspouts
If you have a door that leads outside in your basement, make sure it is properly sealed

Have a sump pump ready at hand

Following these guidelines will prevent many instances of water damage. However, there are always unforeseeable circumstances, like cracks in the foundation. Of course, if water does get into the basement or the rest of the house, SERVPRO of Northbrook / Wheeling / Glencoe is ready to answer your call. Our team is expertly trained to handle water damage and our machines are equipped to help dry out your home and prevent further damages, from either water or mold. We will also analyze any potential dangers to the structure of the building and work quickly to clean and sanitize flooded areas.

Finally, after we have cleaned and removed any hazardous material, we will restore your home to its previous state.

Fire Safety

5/20/2019 (Permalink)

It might be easy to forget about fire risks during Chicago’s storm season, but even though the potential for water damage is higher during this time of the year, you should always take the necessary precautions to prevent fire hazards.

  1. Install and test smoke detectors

You’ve probably heard this one, but I cannot stress how important it is that your smoke detectors are in the right places and are regularly tested. There should always be one on every floor (including the basement) and outside of each bedroom. If they’re on the wall, they should be 4 to 12 inches from the ceiling, and if they’re on the ceiling, at least 4 inches from the wall. This ensures that the fire will be detected before it becomes too large. You should also test your alarm once a month, change the batteries once a year, and replace it every ten years.

  1. Purchase a small fire extinguisher

Small fire extinguishers can be purchased at your local hardware store. You should always have one in an easily accessible place in case of emergency. It’s important to stop fires as fast as possible, so you’ll want it in a place where you can find it quickly.

It might be easy to forget about fire risks during Chicago’s storm season, but even though the potential for water damage is higher during this time of the year, you should always take the necessary precautions to prevent fire hazards.

  1. Install and test smoke detectors

You’ve probably heard this one, but I cannot stress how important it is that your smoke detectors are in the right places and are regularly tested. There should always be one on every floor (including the basement) and outside of each bedroom. If they’re on the wall, they should be 4 to 12 inches from the ceiling, and if they’re on the ceiling, at least 4 inches from the wall. This ensures that the fire will be detected before it becomes too large. You should also test your alarm once a month, change the batteries once a year, and replace it every ten years.

  1. Purchase a small fire extinguisher

Small fire extinguishers can be purchased at your local hardware store. You should always have one in an easily accessible place in case of emergency. It’s important to stop fires as fast as possible, so you’ll want it in a place where you can find it quickly.

  1. Regularly clean and maintain any potential fire hazards

It’s easy to forget that appliances and other conveniences can also be fire hazards, but you should always remember to keep an eye out for possible dangers. Keep flammable materials (towels, oven mitts, rugs) away from stoves or fireplaces. If you have a fireplace, make sure that you install a chimney cap, close the damper, and schedule a yearly inspection.

Of course, any fire, even if it’s only brief, leads to odors, soot, and other damages that SERVPRO of Northbrook/Wheeling/Glencoe can professionally restore, like it never even happened. 

If you have any emergencies or questions, call us at (847) 498-8889.

Mitigation vs. Restoration

5/20/2019 (Permalink)

Building owners and property managers are likely to hear about mitigation when arranging for damage restoration. Mitigation should precede restoration, and storm or water damage may become more difficult and costly to restore without timely mitigation. 

Limiting Damage

The goal of mitigation is to limit the severity of damage to a structure. In the event of storm damage, this phase may involve the following measures:

  • Boarding up broken windows
  • Tarping over roof damage
  • Extracting standing water

The first two methods can prevent more contaminated water from leaking into a structure and keep out debris. Standing water from a flood or sewer backup is contaminated and will continue to degrade until it is pumped out of a structure.

Preventing Secondary Damage

A flood cleanup company can eliminate the types of primary damage that are prone to cause secondary damage. Clean water and contaminated water can both lead to the following forms of damage:

  • Corrosion
  • Mold growth
  • Rot
  • Ruined building materials or contents

Rely on the expertise of trained professionals to determine whether porous contents or materials such as drywall or insulation should be torn out and replaced. A mitigation and restoration company can provide a variety of cleaning methods and rebuild a damaged structure.

Restoring Damage

Restoration can commence as soon as the area affected by storm or water damage is completely dry. This phase of the process involves rebuilding, returning cleaned contents or replacement items and taking other measures to restore a structure to pre-damage condition.

Some companies specialize in either mitigation or restoration. An all-in-one company provides both services. It is easier to guarantee a seamless transition from mitigation to restoration and a more accurate estimate when the process is started and finished by a certified flood cleanup company in.

If you need any help with mitigation or restoration, call the professionals of SERVPRO of Northbrook/Wheeling/Glencoe at (847)498-8889.  

Cooking Fires!

5/20/2019 (Permalink)

Cooking fires are the leading cause of fire damage in the US.  The reason is because the kitchen is where heat, water, gas, electricity,  and grease come together.  Grease fires can cause huge devastation and most people do not know how to properly put out a grease fire.  The first thing that needs to happen is TURN THE HEAT OFF!  Once you take away the source of the heat, you must place a metal lid on whatever you are cooking and apply baking soda to the top.  NEVER TRY TO PUT OUT A GREASE FIRE WITH WATER!  This will only cause more issues and will make the fire worse. 

The second leading cause of Fires in America is electrical fires.  These can happen for a number of different reasons.  They can include faulty appliances, worn or faulty electrical wiring, improper use of electrical outlets and worn out breaker boxes.  This is especially true for older homes, which do not always have the proper wiring to handle the electrical appliances we use today.  This can cause shorts and sparks that can actually ignite inside the walls.  Also, old circuit breakers are made to shut off electrical current when the circuit is overloaded as a way to prevent fires, but often times the connections may be worn or broken, and do not activate the breaker switch. 

No matter the cause, always be aware that fires can happen at any moment, and to always be prepared for whatever happens!  If you do find yourself in need of professional help after a fire, never hesitate to call SERVPRO of Northbrook/Wheeling/Glencoe at (847)498-8889!

Make sure your business is ready for whatever happens!

5/20/2019 (Permalink)

Do you and your staff know what to do during an emergency?  Having a plan can not only cut costs in mitigation and repairs, but can also prevent secondary damages.  Most people that have ever experienced a water or fire damage probably wish that they were more prepared for the ordeal.  Between choosing a mitigation company, dealing with the insurance company, and other contractors, it can become a huge headache!  Not to mention the downtime that your company could experience. 

That's where SERVPRO can help!  SERVPRO offers a free program called The Emergency Ready Profile to any commercial property.  A SERVPRO professional will walk through the property with a manager or business owner, and identify all shut off locations and label them, outline key contacts during and after an emergency, and create a customized profile that can be shared with other coworkers.

The profile can be printed and also placed on a smartphone or tablet which allows the business to start the claim process right from their phone and notify SERVPRO of Northbrook/Wheeling/Glencoe that they have an emergency.  The profile will also include a step by step process on how to go about mitigating the issue at hand.

What are you waiting for?? Call SERVPRO of Northbrook/Wheeling/Glencoe to get started on your FREE Emergency Ready Profile!  (847)498-8889.

Recent Rainfall

5/20/2019 (Permalink)

Over the past month, Northbrook/Wheeling/Glencoe has had an enormous amount of rainfall.  This stress that is put on your home can cause serious issues!  SERVPRO of Northbrook/Wheeling/Glencoe has stepped up to the plate this past month, and helped as many people as we could take on (and then some).  

Some of the issues that we encounter on the road are not always covered by insurance, and many do not realize this.  If you have water coming in from the foundation, you are almost always not covered for this loss in IL.  It is so crucial to act quickly and call a water proofing company to seal the leak, and get SERVPRO out immediately to restore the property, assuring no mold grows in the future.

Another big issue we see with heavy rains, is sump pumps malfunctioning or being overloaded.  Make sure to always check your sump pump during heavy rains!  Also, talk to your insurance agent about assuring that you have coverage for sump pump failure, it could save you a lot of time, money, and hassle in the future!  

If you ever need help with a flooded basement, call the professionals at SERVPRO of Northbrook/Wheeling/Glencoe at (847)498-8889 today!

Understanding "Black Mold".

5/20/2019 (Permalink)

Stachybotrys chartarum is the type of mold often called “black mold” or “toxic mold”. Sensational news reports warn about the dangers of black mold and these stories can be alarming and confusing. Any mold in your home should be treated with caution – stay out of affected areas and don’t touch or disturb the mold.

Please refer to our Mold Damage Tips to learn more about mold and what to do until help.

How Do I Tell If It’s Black Mold?

Since many types of mold can produce allergens and irritants, you should contact a qualified mold remediation company regardless of the color or type of mold. In many instances, multiple types of mold can exist in the same house or structure. If you suspect that you have a mold problem, contact a SERVPRO Franchise Professional immediately.

If You See Signs of Mold, Call Us Today (847)498-8889

Understanding Mold

When water intrudes into your property, mold growth can start in as little as 48 hours. Consider the following mold facts:

  •  Mold is present almost everywhere, indoors and outdoors.
  •  Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  •  Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce toxins harmful to humans and pets.
  •  Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise the mold may return.
  •  Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.
  •  Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent

If you need help identifying and removing black mold, call the professionals at SERVPRO of Northbrook/Wheeling/Glencoe at (847)498-8889 today!

Transparency is key when hiring a commercial restoration company!

5/20/2019 (Permalink)

When it comes to small pipe leaks, or drywall repair, most business owners think that they can probably handle that themselves.  When it comes to your entire building flooding or experiencing a fire, you would have to call a professional restoration company.  But who do you choose?  With the amount of restoration companies popping up daily, its hard to choose who would be the best to hire.  When hiring a restoration company, keep certain things in mind.

Go to their website

This may sound a little scary, given the amount of scams and false information on the internet, but you will know immediately if their website is legit.  Some things to think about would be links to their services.  Look to see if they have links that talk about fire or water damage, and the process that is performed in these services.  If it is a professional website, it will be clear, concise, and informative.

Give them a call and quiz them

Once you have reviewed the websites, come up with a few questions you may have for the company.  If they are professionals, they should be able to answer the questions without asking the manager, or putting you on hold.  They should be able to give you clear examples of how they have worked with these issues in the past.  If they become annoyed, or frustrated, then you know they are not the ones for you!  Professionals need to be compassionate towards their customers, because they are already dealing with a mess. 

Read the Testimonials

Yelp, google, and facebook are great ways to read the testimonials of the restoration company you are potentially going to be hiring.  Companies can never delete these reviews, they can only receive good reviews to counteract the bad ones, which makes it a very accurate depiction of what kind of company you may be dealing with.  Look at the good and bad reviews and make a educated assessment on the type of company they may be.

If you ever have any questions, give SERVPRO of Northbrook/Wheeling/Glencoe a call at (847)498-8889!

After a fire, what do you do?

5/20/2019 (Permalink)

SERVPRO Franchise Professionals know just how devastating a fire can be. Fire and water damage can leave your house unsafe and unlivable. They’re trained to clean and restore your home with as little disruption as possible. Learn more about the fire damage restoration process.

Step 1: Emergency Contact

Step 2: Inspection and Fire Damage Assessment

Step 3: Immediate Board-Up and Roof Tarp Service (if needed)

Step 4: Water Removal and Drying (if water damage is present)

Step 5: Removal of Smoke and Soot from All Surfaces

Step 6: Cleaning and Repair

Step 7: Restoration

Once these steps are taken, it will be like it never even happened!  SERVPRO has been cleaning fires for decades and know exactly what your house needs in order to get you back to where you were.  If you ever have any questions, please contact us at (847)498-8889.  Before hiring a fire restoration contractor, make sure they are certified by the IICRC!

Commercial Water Damage

5/14/2019 (Permalink)

With the heavy rainstorms rolling in last week, we received a high volume of calls about water damage in properties ranging from residential to large-scale commercial. Among these, we were able to clean up an office space of about 30,000 square feet in one commercial building while also helping homeowners with water damage at the same time.

At SERVPRO of Northbrook/Wheeling/Glencoe, our staff has the training and experience to handle large spaces quickly and professionally. We also have top-of-the-line equipment ready for mitigating extensive damage, and our team members are always ready to get to a job as fast as possible to prevent further damage. Taking care of water, fire, and mold damage, SERVPRO of Northbrook/Wheeling/Glencoe is leading the industry in mitigation and restoration. Home or business, we’re on call 24 hours a day, seven days a week to take care of any emergencies at any time.

Call us today at (847) 498-8889

Have you checked your basement lately?

5/13/2019 (Permalink)

SERVPRO of Northbrook/Wheeling/Glencoe specializes in storm and flood damage restoration. 

Our crews are highly trained and we use specialized equipment to restore your property to its

pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right

resources, which is extremely important. A fast response lessens the damage, limits further

damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Northbrook/Wheeling/Glencoe, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,700

Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

With all the rain we have been experiencing lately, have you checked your basement or crawlspace for water? 

Have Storm or Flood Damage? Call Us Today 847-498- 8889

Customer Service is our main goal!

12/11/2018 (Permalink)

SERVPRO of Northbrook/Wheeling/Glencoe is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – (847) 498-8889

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Northbrook/Wheeling/Glencoe  has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Northbrook/Wheeling/Glencoe

SERVPRO of Northbrook/Wheeling/Glencoe specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

What makes SERVPRO the best?

10/23/2018 (Permalink)

Why SERVPRO What makes SERVPRO the best? Like it never even happened!

As an employee of SERVPRO for the past three years, I have seen first hand, what makes this company the best restoration contractors in the business.  Over the past thirteen years, I have worked for a few different restoration companies, and each one, did something better or worse than the other.  The difference with SERVPRO is that we have been in business longer than most restoration companies, and we have learned over the years, what works, and what does not.

SERVPRO employees must undergo a background check as well as an extensive training on fire, water, mold, and bio-hazard cleanups.  We have a 1,4,8 policy that sets a strict guideline as to how quickly each franchise must respond to emergencies.  One hour to contact the customer, Four hours to be onsite, and Eight hours to notify the appropriate parties.  This insures a smooth process during a stressful time.  

Above all else, SERVPRO of Northbrook/Wheeling/Glencoe always puts the customers needs and wants before all else.  If you need help with your cleanup, call the professionals at (847)498-8889!

Flooded basement?

10/23/2018 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Northbrook/Wheeling/Glencoe basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today – (847) 498-8889

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Northbrook/Wheeling/Glencoe and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded?  Call Us Today – We’re Ready To Help (847) 498-8889

We guarantee we will be at your emergency in less than four hours!

10/23/2018 (Permalink)

SERVPRO of Northbrook/Wheeling/Glencoe is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – (847) 498-8889

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Northbrook/Wheeling/Glencoe  has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Northbrook/Wheeling/Glencoe

SERVPRO of Northbrook/Wheeling/Glencoe specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Big Storm, No Problem!

10/23/2018 (Permalink)

SERVPRO of Northbrook/Wheeling/Glencoe specializes in storm and flood damage restoration. 

Our crews are highly trained and we use specialized equipment to restore your property to its

pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right

resources, which is extremely important. A fast response lessens the damage, limits further

damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Northbrook/Wheeling/Glencoe, we can scale our resources to handle a large

storm or flooding disaster. We can access equipment and personnel from a network of 1,650

Franchises across the country and elite Disaster Recovery Teams that are strategically located

throughout the United States.

Have Storm or Flood Damage? Call Us Today 847-498- 8889

Why SERVPRO?

10/15/2018 (Permalink)

When faced with a home disaster like flooding or mold it can be overwhelming figuring out what the next step should be or who to contact. SERVPRO is just one of many companies that deal with cleanup and restoration, so why pick us over our competitors? Well, because we have the resources, we have the professionalism, and we care.  

Just a few weeks ago, we rode out to the area in and around Madison, Wisconsin to clean-up and restore places that suffered from record-breaking flooding. Some basements, like the Black Earth Children Museum’s, had around ten feet of flood water and needed emergency assistance in dealing with the crisis. Without enough personnel in the area, SERVPRO immediately called in the storm team, an emergency protocol whereby SERVPRO employees travel, sometimes from out of state, to decimated areas to aid in disaster relief. These teams work tirelessly to help people get back into their homes and businesses as quickly as possible. We are proud to be one of the many branches that went out to clean up the wreckage left behind by the flooding in Wisconsin.

When we got to the Black Earth Children’s Museum it was in really bad shape. Water was still in the building, ruining the carpet and endangering the walls and threatening the integrity of the building. Prolonged exposure to water can trigger mold growth, which can be deadly if not dealt with immediately. This is why we pulled up the carpets, replaced saturated drywall, and used machines to air out the facility so that it was completely dry and free from the dangers of mold.

By the time we left, the Children’s Museum was back to how it had been before the flooding, just as our motto states, like it never even happened.

Average cost of a water damage claim

10/1/2018 (Permalink)

One of the first things after experiencing a water damage that most people think of is "How much is this going to cost?!".  Well, there are many factors that go into how much a water damage claim can cost.  Some of these factors include what type of water it is or the source, the extent of the damage will influence it, as well as the general area that you live in.  

According to home adviser, the average cost of water damage cleanup is around $3.75-$7.00 a SF based on the source, while repairs can cost anywhere between $450-$7,000.  Even if you are an avid DIY homeowner, it is still always recommended to have a professional take a look at the extent of the damage.  The last thing you want is to miss it and develop issues down the line.  

Should you ever run into a water damage situation, dont hesitate to call the professionals at SERVPRO of Northbrook/Wheeling/Glencoe and ask to speak with one of our trained representatives.  

Flash Flooding in Madison WI

9/5/2018 (Permalink)

Why SERVPRO Flash Flooding in Madison WI This was the scene of a library in the basement of a childrens museum which flooded.

What makes SERVPRO so great?  It is our network of individually owned and operated franchises that have the capability to travel when times get rough in other communities.  SERVPRO of Northbrook/Wheeling/Glencoe recently traveled to Madison Wisconsin after the recent floods to help the community out.  The devastation was enormous, it seemed as though everyone had flood damage to some extent.  Driving down the road, you would see debris and building materials in the front yards.

The people of Madison were incredibly hard working and optimistic.  Nobody had ever seen rain like they had this past August.  Everyone felt great helping these people in their time of need, and the local community was grateful to receive the support they needed.

We saw crews from all over the country, from California, to Texas.  We are one of the few restoration companies that have the capabilities to pull resources from all over the country to get the job done quickly, and efficiently. 

For all your restoration needs, call us day or night at (847)498-8889.  SERVPRO Of Northbrook/Wheeling/Glencoe is always ready at the drop of a dime!

Its Hurricane Season!

8/20/2018 (Permalink)

Here in Illinois, we do not have to worry about the hurricane season.  We have our own problems with the weather!  But for those living in coastal areas, hurricane season brings discomfort and anxiety.  Coastal flooding and wind damage can have devastating effects on communities causing damage to residential and commercial buildings.

Each SERVPRO franchise is locally owned and operated and many have the capacity to travel to these communities that have been hit after a hurricane to provide assistance.  SERVPRO of Northbrook/Wheeling/Glencoe is one of the many franchises opting to travel after a storm hits to help communities in need.  Last year, SERVPRO of Northbrook/Wheeling/Glencoe traveled to Florida and provided assistance after the hurricanes rolled through.  It is tough work, but we are always here to help not only locally, but also nationally.  We are hoping for a calm hurricane season this year, but know that if it gets bad, we are always here to help!

Why choose SERVPRO?

8/17/2018 (Permalink)

Here at SERVPRO of Northbrook/Wheeling/Glencoe, we realize you have many options when selecting a restoration and emergency service provider.  So what makes us the best?  

-We are a "one stop shop", meaning that we can handle any job from start to finish.  

-We are one of 1700 individually owned and operated franchises which means we have more support during harsh weather.

-We are the fastest to any size disaster.

-SERVPRO is a trusted name in the industry.

-We work with all major insurance carriers.

-Our personal franchise has over 20 years of experience in any situation.

-We pride ourselves on customer service.

-We have all the necessary equipment to get any job completed.

-We handle both commercial and residential properties.

-Open 24/7/365.

-We love what we do!

If you ever need any assistance or would like a free estimate.  Give us a call today at (847)498-8889 day or night!

Out of the Frying Pan: What Can You Do About Fire Damage?

8/8/2018 (Permalink)

Fire damage can be devastating for a homeowner. Aside from damaging the structure of the building, furniture, belongs etc., smoke and soot can continue to cause problems if not dealt with immediately. While everything that burned will have to be replaced, there are steps you can take to help prevent things from getting worse. First, you should seal off certain sections of your house with tarps and plastic sheets while damaged areas are being treated. Grease and soot can spread to other sections of the house, making everything worse. Odors can travel, and stains can get into your carpet, walls, and clothing. Blocking off the area can help prevent this.

Check for any leaks or other areas that could cause more problems for your home. Sometimes fire damages pipes, or there could be entry points for water in the roof. This can lead to water damage, which will only make things worse if it’s not treated right away. You can simply scan for any areas that might have this issue and keep an eye out for leaks if it rains. Moreover, you’ll need to watch out for mold and other problems that stem from water damage, as water used to extinguish fires can seep into dry wall and floors. Most often, carpet and flooring will need to be removed. These areas tend to absorb both soot and water, and it is usually much better to simply replace them. Essentially, everything that might have been covered in soot will need to be deep cleaned, and that includes clothing and other belongings that might have been damaged in the fire. Of course, some items will need to be replaced, but belongings that can withstand heavy cleaning can often be saved.

If the damaged area is not properly cleaned, the smoky odor that a fire leaves behind will never go away. There will always be at least a faint trace of that unpleasant smell. Sometimes, you can fix this problem by scrubbing the walls and floor with soap and water. Paint tends to hold odors, but if the damage is only on the surface and dealt with quickly, you might be able to get rid of it. However, sometimes these areas will need to be replaced depending on the severity of the damage. You’ll need to remove sections of drywall and perhaps even flooring. It can be difficult to tell the difference between things that can be salvaged and those that need to be replaced, but knowing will save you time and money. The professionals at SERVPRO of Northbrook/Wheeling/Glencoe will be able to discern what can be restored, and they can help you effectively remove any traces of the fire while saving as much as possible.  Give us a call today at (847)498-8889!

Hidden Killers: Mold and its dangers in Northbrook, Wheeling, and Glencoe.

7/30/2018 (Permalink)

Mold is one of the headaches that comes with owning a house. It is common, not always visible and can be very difficult to get rid of. Bathrooms, kitchens, laundry rooms, basements, and crawlspaces are all common places where mold can take root and it can be very expensive to clean up, not to mention hazardous to your health. Unexplained illnesses can be linked to undiscovered mold problems and make air toxic if untreated which in turn, in extreme cases, can lead to death. There are however ways of attempting to prevent the growth of mold and to clean it up when it has already established itself.

Moisture is the primary contributor to the growth of mold, which is why bathrooms, kitchens and basements are highly susceptible to it. One way of preventing the growth of mold is to ensure that moisture does not get trapped anywhere. In the bathroom, make sure that the ceiling fan is working and keep it running after you shower, also ventilation can help. If you can keep the area dry, then it is unlikely to become infested. Similarly, if you investigate under sinks and other areas where water is common and make sure that no moisture is getting trapped, that should help prevent mold. Cleaning out gutters, having de-humidifiers and making sure to keep an eye on common problem spots for mold will help to prevent its growth and any health consequences. However, being vigilant does not always stop mold from taking root.

Leaky pipes in walls, malfunctioning de-humidifiers, or floods can cause mold without the homeowner realizing. If you suspect that you might have a mold problem (smell is a great indicator of this) but you are not able to find where it is coming from, there are mold testing kits. It can be professionally done for a cost or you can buy a kit for as little as $10. These kits, however, are not considered to be very reliable, so be wary if you choose to use them.

Once you have identified a mold problem there are ways of treating it. If the mold is well contained in a space of less then 10 feet, then you may be able to clean it on your own using 1 part bleach to 15 parts water.  Make sure to use goggles and gloves if you attempt to clean the mold on your own.  Also make sure that there is good ventilation and that you are careful because bleach can be dangerous.  You can gently scrub the mold away, but do not dry the wall.  Drywall is porous so the bleach will need to soak into the wall in order to really get to the mold, but this also poses another problem with cleaning it yourself.  Mold visible on a porous material like drywall can obscure a larger problem beneath the surface which will be far more difficult to clean.  But sometimes bleach is not enough. If the area affected is large, or mold has formed in carpets and ventilation systems, you will need to remove all carpeting and clean out air ducts with caution. It is important to wear a facemask so that you do not breath in any spores. Moreover, you will need to cover unaffected parts of your house in plastic sheets, otherwise spores might spread during the removal and breed in new parts of the house, exacerbating the issue. Cleaning heavily infested spaces can be very dangerous and difficult, especially if you happen to have black mold. You’ll need to identify where the mold resides and how to remove it. This includes floors, drywall, and insulation. We highly suggest hiring professionals in these extreme cases.  If you need assistance with the headaches of mold, call the professionals of SERVPRO of Northbrook, Wheeling, and Glencoe!

When It Rains in Northbrook, It Pours: What Can You Do About Water Damage?

7/23/2018 (Permalink)

We’ve all had it happen sometime in our lives. You walk into your basement after a rainstorm, check on that dripping sound coming from the kitchen, or go see why that odd noise is coming from the laundry machine and there it is: water flooding into your home. Sometimes the cause is obvious: a pipe leaks, a nasty flood outside creeps under a doorway, or the dishwasher starts pouring water onto the hardwood floor. However, something seemingly innocuous can lead to heavy damage as well. Areas prone to collecting water, like crawlspaces and basements, can slowly build up moisture and become a breeding ground for mold. Water damage, if not taken care of promptly, can lead to major catastrophes for home owners: mold can lead to health problems (death in the most extreme cases), furniture and other belongings can become permanently damaged, and even the foundation of a building can be weakened. If you’re concerned about any belongings stored in places prone to water damage, you can always place them in plastic bins. Make sure they’re elevated so that water coming in can’t reach them. Your items might seem safe in a basement, crawl space, or attic, but leaks and floods happen. Preventative measures can save you time, money, and stress.

            So, what can you do about water damage? First and foremost, you should take lots of pictures and contact your insurance agency. They’ll want to see what happened before you’ve intervened to determine your coverage. The next step might seem obvious, but you should dry the area as much as possible. Mop it, lay towels on the area, do whatever you can to absorb as much water as possible, but avoid using electronic appliances. While this can help, water can seep into drywall, the floor, and other permeable objects. If this is the case, you’ll need to remove and replace these damaged areas. Sometimes it can be difficult to know just how much water has spread, as it can travel through floors and walls. A damp or moldy smell is a strong indicator that water seeped into the area, but you can also use a moisture meter, which you can buy online or at your local hardware store, to find areas that have been saturated. Of course, SERVPRO of Northbrook, Wheeling, and Glencoe can efficiently and effectively remove odors, damaged areas, and tough-to-get mold, leaving you safe and worry-free. 

Commercial restoration is so important!

5/21/2018 (Permalink)

If you have a damaged commercial property, then you need to look for a company offering commercial restoration services as quickly as possible.

As with any type of property damage, leaving your damage unattended could potentially cause it to get worse. Rainwater can get into your property if you have an exposed roof for instance and this can then cause mold and water damage. Likewise, if you have broken window, this can leave your commercial business vulnerable to theft and vandalism.

At the same time, though, commercial restoration is also urgent for another reason – which is that for every working day that you are closed due to damage, you will be losing money. Commercial businesses pay a lot of overheads such as salaries, rent, bills and more on the good faith that they will be able to earn their expenses back. Unfortunately, when commercial damage strikes, these companies are then left unable to make their money back and unable to make a profit. Thus, they will continuously lose money until they are able to reopen their doors. This makes a commercial restoration company that is able to work quickly even more valuable to these organizations in their time of need.

Moldy clothes, we have an answer!

5/16/2018 (Permalink)

The reason clothing is so susceptible to mold growth is not just because of the mold-inviting circumstances within the laundry room. Generally, when it is worn, clothing collects sweat and skin cells, as well as dirt and other forms of moisture and organic material that mold loves to feast on. Then, it is placed in the laundry hamper and usually sits for days before it it is finally washed. This scenario is typical and may not result in a noticeable mold infestation, but should the soiled laundry be allowed to fester long enough, a mildew smell may be present, as well as visible signs of green, blue, gray, black, or sometimes even white mold on clothes.

Another scenario is becoming more common due to busy lifestyles and poor habits. The quick development of mold on clothes after washing may be surprising to some, but it is quite an ordinary occurrence for those with overwhelmed schedules or those who are vulnerable to procrastination because they often forget to remove clothing from the washing machine once the cycle is finished. As time passes, this leads to the rapid proliferation of mildew and mold on clothes after washing, due to the remaining moisture. Neglecting to put the wet clothes in the dryer for a few hours is not what makes mold grow. Neglecting the clothes in the washer for 6 hours or longer–sometimes a day or even a few days–is the problem. Before too long, a mildew smell will be detected in the washer and clothing. Some assume this is the residue of soap, and while that may be true to some extent, the fact of the matter is that most soaps contains lard and other organic (even synthetic) materials that mold can thrive off of. The smell is not necessarily the residue of soap, but an indication that mold is producing a secondary metabolite–the mildew smell–from consuming that soap.

What is a natural detergent to kill mold?  Here is what you will need.

  • Two 5 oz. organic castile soap bars (naturally-scented with lavender or peppermint is great but non-scented works just the same)
  • 3 cups of washing soda (no, it’s not the same as baking soda)
  • 2 cups of borax
  • 30 drops of  certified-pure lavender essential oil (optional but highly advisable for a mold killing laundry detergent)

Once you have all the materials, this is what to do. 

  1. Cut the castile soap bars into small pieces or chunks. (This is crucial to avoid damaging the food processor.)
  2. Place the cut castile soap pieces or chunks in the food processor bowl. Pulse the soap on high until what remains are large crumbs.
  3. Add the washing soda to the food processor and pulse for 1 minute. (After pulsing, all the ingredients should be in powder form and well-combined. If not, try running the food processor again and then mixing with a spoon.)
  4. Empty the washing soda and castile soap into the storage container. Add the borax and blend well with a spoon.
  5. Add the essential oils of choice (optional but beneficial) and be sure to mix well.

Do not place this mixture into the drawer or dispenser, place it directly in with the laundry.

Health risks posed by standing flood waters

5/16/2018 (Permalink)

After a storm hits, and the area is flooded, there are a number of risks that you need to keep in mind before wading through the water.  The health risks associated with dirty water are well known.  This type of water has an abundant amount of germs, bacteria, viruses and other contaminates.  It is crucial to protect yourself when dealing with flood waters.  

Not only do you have to worry about illness caused by contaminated water, but because the water is not clear, you have to worry about what is underneath the water.  Flood waters are known to carry insects, and other critters that you really dont want to come in contact with.  Depending on where you live, alligators are known to relocate after a flood and can easily hide unnoticed.  

Another issue with flood waters is that they can sweep glass, metal and other objects that can cause injury.  

Before dealing with flood waters, be sure to protect yourself!!

Understanding your coverage for Mold in IL

5/9/2018 (Permalink)

Mold Remediation Understanding your coverage for Mold in IL Mold growing behind a bookcase.

Before purchasing a homeowners insurance policy, you might want to read it thoroughly.  Most insurance policies do not cover mold, but why?  

General maintenance is a big issue when discussing mold coverage.  In the eyes of the insurance company, small leaks and keeping the humidity down can prevent many mold scenarios.  It is the responsibility of the homeowner to make these repairs, to avoid any mold growth and prevent claims.  

Floods are typically not covered by your homeowners policy as well, and generally speaking, if the water is not cleaned up in a timely manner, mold can develop, which can worsen the issue.  Unless you have additional coverage for flooding, you are responsible for the repairs. 

Accidental water losses are typically covered by your policy, however, if left untreated, mold can develop which can cause issues with your claim.  It is crucial that you respond to accidental water damages quickly, to avoid having the mold discussion with your insurance company.

If you have any questions about mold and the process of treating it, give the professionals at SERVPRO of Northbrook/Wheeling/Glencoe a call day or night at (847)498-8889.

Commercial Restoration Services

5/9/2018 (Permalink)

When a loss happens at your place of business, it is important to work with an experienced restoration contractor who specializes in commercial losses. Most Restoration companies focus on residential restoration business and rarely do commercial fire, water or other losses.

 Commercial restoration jobs are much more complex and often ran in a completely different type of billing method then regular residential claims. Do not hire a company who’s inexperience could cost your company it's business and livelihood. 

 SERVPRO of Northbrook/Wheeling/Glencoe have been around for years, and have the support from corporate, as well as other local franchises.  We are a 24/7 emergency response company, which means if you call us at 3 AM, we will be there ready to help!  Give the professionals at SERVPRO of Northbrook/Wheeling/Glencoe a call day or night!  (847)498-8889.

SERVPRO of Northbrook/Wheeling/Glencoe is ready when the storm hits!

5/9/2018 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Northbrook/Wheeling/Glencoe basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today – (847) 498-8889

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Northbrook/Wheeling/Glencoe and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded?  Call Us Today – We’re Ready To Help (847) 498-8889

Fire Safety Tips!

4/30/2018 (Permalink)

In the United States, there is a house fire reported every 90 seconds in 2016!  That is a lot of fires!  85% of all fire related deaths occur in homes, so you should always be prepared!  You may have seconds to minutes to escape a burning building because these fires can start and spread very rapidly. 

First thing every homeowner should do, is install smoke alarms.  They should be on every level and should be inside, or just outside every sleeping quarters.  Make sure that they are interconnected, and tested every month.  While smoke alarms are a great way to identify the danger, the best thing that can be done is to put a sprinkler system in your home.  This may be a costly prevention method, but it can save your life and your property. 

The next important piece of advice is to make an evacuation plan!  Sit down with your family about twice a year and make sure everyone knows the quickest way out of your home.  Make sure that there are two separate ways out of the building and that everyone is aware of what to do in case of a fire.    

The unsettling affects of leaving fire/smoke damage

4/27/2018 (Permalink)

Fire and smoke damage can absolutely wreak havoc on your home or business.  The most important thing to do when you experience a fire is to get help immediately.  If left untreated, the cost and scope can change drastically in the following ways. 

The cost to restore increases.

When fire and smoke damage go untreated for a prolonged period of time, the odor becomes worse, and it becomes more difficult to remove it.  This ultimately keeps a restoration company on the site longer, which increases the bill drastically.  The quicker you clean, the less time it will saturate your home or business. 

Deposits of soot.

Neutralizing of soot residual and deposits is an effective first clean up step. If left for long, soot can easily travel and penetrate into other rooms that weren't affected by the fire, staining the wall paint, carpet, furniture, drapes, clothing and any other household items.

Extensive damages.

Smoke and ash can mix with water to produce a very corrosive element. If not cleaned quickly, this corrosive substance begins to slowly corrode away walls, floors, ceilings and any other surfaces in your home. Cleaning up quickly with soap and water is not enough. The substance requires proper cleaning with appropriate chemicals to remove it completely in order to contain the damages.

Important steps to follow when you discover mold in your home

4/25/2018 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation

throughout your home. When mold is disturbed, the mold can release microscopic mold spores

which become airborne and can circulate inside your home.

What to Do:

-Stay out of affected areas.

- Turn off the HVAC system and fans.

- Contact SERVPRO of Northbrook/Wheeling/Glencoe for mold remediation services.

What Not to Do:

- Don’t touch or disturb the mold.

- Don’t blow air across any surfaces with visible or suspected mold growth.

- Don’t attempt to dry the area yourself.

- Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Northbrook/Wheeling/Glencoe specializes in mold cleanup and restoration, in

fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals

that use specialized equipment and techniques to properly remediate your mold problem quickly

and safely.

If You See Signs of Mold, Call Us Today – 847-498- 8889

Faster than anyone to a water damage!

4/25/2018 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Northbrook/Wheeling/Glencoe provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Northbrook/Wheeling/Glencoe arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 - (847) 498-8889

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Northbrook/Wheeling/Glencoe

SERVPRO of Northbrook/Wheeling/Glencoe specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

April Showers brings FLOODS!

4/24/2018 (Permalink)

SERVPRO of Northbrook/Wheeling/Glencoe specializes in storm and flood damage restoration. 

Our crews are highly trained and we use specialized equipment to restore your property to its

pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right

resources, which is extremely important. A fast response lessens the damage, limits further

damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Northbrook/Wheeling/Glencoe, we can scale our resources to handle a large

storm or flooding disaster. We can access equipment and personnel from a network of 1,650

Franchises across the country and elite Disaster Recovery Teams that are strategically located

throughout the United States.

Have Storm or Flood Damage? Call Us Today 847-498- 8889

What SERVPRO of Northbrook/Wheeling/Glencoe can do for you after a commercial water damage.

4/23/2018 (Permalink)

Commercial What SERVPRO of Northbrook/Wheeling/Glencoe can do for you after a commercial water damage. Water damage to a commercial property in Northbrook.

Flooding and water damage events at Northbrook/Wheeling/Glencoe commercial properties are

often complex with numerous issues that require a knowledgeable and flexible response.

Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we

work quickly to assess each unique situation and isolate the damaged area. In many instances,

normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique

Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to

fully restore the damaged area while working within your budgetary constraints. We understand

that every hour spent cleaning up is an hour of lost revenue and productivity. So when an

emergency situation arises in your business, give us a call and we’ll be there fast with the help

you need.

About SERVPRO of Northbrook/Wheeling/Glencoe

SERVPRO of Northbrook/Wheeling/Glencoe specializes in the cleanup and restoration of

commercial and residential property after a water damage event. Our staff is highly trained in

property damage restoration. From initial and ongoing training at SERVPRO’s corporate training

facility to regular IICRC-industry certification, rest assured our staff is equipped with the

knowledge to restore your property.

How to handle a water damage at a doctors office

4/17/2018 (Permalink)

Commercial How to handle a water damage at a doctors office Mold under a sink at a doctors office.

Here at SERVPRO we pride ourselves on using the latest technology and skills to appropriately handle a water loss.  When we recently were called on a Pediatrics office, they had already began to show signs of mold when we arrived.  In this office, they had a lab, a station for vaccines, patient rooms, and break rooms that were affected.  In these situations, it is crucial to take a step back and really analyze the situation.  Crews cant simply come in and start tearing walls apart, they need to be extremely cautious. 

Crews are trained to enclose themselves in contained for any mold loss, but when dealing with a pediatric doctors office, you need to go that extra mile.  Children come into the office with immunodeficiency's and mold can have a serious impact on their health. 

The first step is getting things out that do not need to be in the room.  The more that is moved out of the affected area, the less likely there is a chance of cross contamination.  Once these things have been moved, we spend hours containing ourselves in the affected area.  Nothing comes in that isn't clean, and nothing leaves that containment that isn't either contained itself, or disinfected.  The process of containing actually takes longer than the demolition itself! 

PPE must always be worn when dealing with mold, and negative air must always be running.  Once all of the required demolition has been completed our crews will go in and HEPA vacuum and disinfect the entire contained area.  This is because during demolition, mold can actually become air borne and stick to everything!  Cleanliness is a must, especially for a doctors office!

The facts about Smoke and Soot

4/17/2018 (Permalink)

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Northbrook/Wheeling/Glencoe will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (847) 498-8889

The Fire Damage Restoration Process

4/16/2018 (Permalink)

Fire Damage The Fire Damage Restoration Process Aftermath of a fire.

The Fire Damage Restoration Process

SERVPRO Franchise Professionals know just how devastating a fire can be. Fire and water damage can leave your house unsafe and unlivable. They’re trained to clean and restore your home with as little disruption as possible. Learn more about the fire damage restoration process.

Step 1: Emergency Contact

Step 2: Inspection and Fire Damage Assessment

Step 3: Immediate Board-Up and Roof Tarp Service (if needed)

Step 4: Water Removal and Drying (if water damage is present)

Step 5: Removal of Smoke and Soot from All Surfaces

Step 6: Cleaning and Repair

Step 7: Restoration

Once these steps are taken, it will be like it never even happened!  SERVPRO has been cleaning fires for decades and know exactly what your house needs in order to get you back to where you were.  If you ever have any questions, please contact us at (847)498-8889.  Before hiring a fire restoration contractor, make sure they are certified by the IICRC!

The right way to clean mold

4/13/2018 (Permalink)

Mold Remediation The right way to clean mold Mold found in an attic.

Have you ever heard of anyone say that they always have mold, they just spray some bleach on it and it is gone!  Well, that's not the case.  Bleach does kill mold, but does not kill the spores that are produced from the mold itself.  So, bleach can be a quick fix, but it does not solve the issue.

First thing that needs to be done, is find out why it is growing.  Is there a source of water that you may not know about, which is feeding the growth?  Or is it that you have a damp, humid basement?  Whatever the reason, its there, and the issue needs to be solved prior to remediation, or it will just come back. 

Once the source has been discovered, now its time to do work!  Before we even touch mold, we have to contain the affected area.  Once mold has been touched or disturbed, it can become airborne and stick to other parts of the room, some which may be unaffected.  Once we contain the area and set up our proper protective equipment, negative air will be run from the contained area with an air scrubber.  This draws air from the surrounding environment, places it through a HEPA filter, and blows out clean air. 

The next step is either cleaning, or removing the affected materials.  When we clean items that have been exposed to mold, we must use a HEPA vacuum to remove any surface mold, or spores that the vacuum can pick up.  Once every square inch of the contained area has been HEPA vacuumed, its time to apply an antimicrobial agent to the contained area as well.  Every square inch must be cleaned! 

On some more severe cases, you might need to fog the affected area or seal materials such as studs or sheathing, which does not need to be removed. 

Leading Cause of Fire Damage

4/12/2018 (Permalink)

Fire Damage Leading Cause of Fire Damage Fire damage in a Restaurant

We have all heard stories, seen pictures, or even have experienced a fire in our lives.  But what is the leading cause of Fires in America? 

Cooking Fires!

Cooking fires are the leading cause of fire damage in the US.  The reason is because the kitchen is where heat, water, gas, electricity,  and grease come together.  Grease fires can cause huge devastation and most people do not know how to properly put out a grease fire.  The first thing that needs to happen is TURN THE HEAT OFF!  Once you take away the source of the heat, you must place a metal lid on whatever you are cooking and apply baking soda to the top.  NEVER TRY TO PUT OUT A GREASE FIRE WITH WATER!  This will only cause more issues and will make the fire worse. 

The second leading cause of Fires in America is electrical fires.  These can happen for a number of different reasons.  They can include faulty appliances, worn or faulty electrical wiring, improper use of electrical outlets and worn out breaker boxes.  This is especially true for older homes, which do not always have the proper wiring to handle the electrical appliances we use today.  This can cause shorts and sparks that can actually ignite inside the walls.  Also, old circuit breakers are made to shut off electrical current when the circuit is overloaded as a way to prevent fires, but often times the connections may be worn or broken, and do not activate the breaker switch. 

No matter the cause, always be aware that fires can happen at any moment, and to always be prepared for whatever happens!  If you do find yourself in need of professional help after a fire, never hesitate to call SERVPRO of Northbrook/Wheeling/Glencoe at (847)498-8889!

Replace or Repair Your Damaged Roof? In the Eyes of Your Insurance Company

4/9/2018 (Permalink)

Storm Damage Replace or Repair Your Damaged Roof?  In the Eyes of Your Insurance Company Wind Damage to a roof

Roof damage can be a huge headache after a storm rolls through your area.  Roof damage is the most common storm claim in the insurance industry.  The wind from hurricanes and tropical storms can cause extensive damage to the roof of your home.  The worst part of roof damage, is the secondary damage that can occur to your home from rain entering and causing water damage to the interior of your home.

It is crucial to fix your roof as soon as possible to avoid further damage to the interior of your home.  Mold can develop very quickly, and depending on how much water is entering your home, can develop very quickly. 

So how do insurance companies decide whether you are lucky enough to get a new roof?  Well, there are a few tests that they will perform in order to get an idea of what they are going to pay out. 

The 25% Rule:  This is kind of an easy way to determine whether insurance companies will replace your roof.  Now, every state is different, and every insurance company is different, but this is a rule of thumb.  If more than 25% of the roof is damaged, they will most likely replace the roof.  If less than 25% of the total roof is damaged, they will typically pay to patch a certain section up. 

Other tests include the Brittle Shingle Test, which measures the strength of the individual shingles.  The person performing this test will take a shingle, and try to bend it to a 90 degree angle.  If the shingle breaks, then they should be replaced. 

So why do insurance companies perform these tests?  BECAUSE ROOFS ARE EXPENSIVE!  Be careful when filing roof claims, there are plenty of scammers out there that go door to door claiming that you have hail damage to your roof and that they will help you with the insurance company to get your roof replaced.  There are plenty of ways to determine if you need a new roof, get plenty of opinions and do the research!

Things To Look For When Hiring A Commercial Restoration Company

3/23/2018 (Permalink)

Commercial Things To Look For When Hiring A Commercial Restoration Company Commercial Properties.

When it comes to small pipe leaks, or drywall repair, most business owners think that they can probably handle that themselves.  When it comes to your entire building flooding or experiencing a fire, you would have to call a professional restoration company.  But who do you choose?  With the amount of restoration companies popping up daily, its hard to choose who would be the best to hire.  When hiring a restoration company, keep certain things in mind.

Go to their website

This may sound a little scary, given the amount of scams and false information on the internet, but you will know immediately if their website is legit.  Some things to think about would be links to their services.  Look to see if they have links that talk about fire or water damage, and the process that is performed in these services.  If it is a professional website, it will be clear, concise, and informative.

Give them a call and quiz them

Once you have reviewed the websites, come up with a few questions you may have for the company.  If they are professionals, they should be able to answer the questions without asking the manager, or putting you on hold.  They should be able to give you clear examples of how they have worked with these issues in the past.  If they become annoyed, or frustrated, then you know they are not the ones for you!  Professionals need to be compassionate towards their customers, because they are already dealing with a mess. 

Read the Testimonials

Yelp, google, and facebook are great ways to read the testimonials of the restoration company you are potentially going to be hiring.  Companies can never delete these reviews, they can only receive good reviews to counteract the bad ones, which makes it a very accurate depiction of what kind of company you may be dealing with.  Look at the good and bad reviews and make a educated assessment on the type of company they may be.

If you ever have any questions, give us a call at (847)498-8889!

What is a Nor'easter?

3/23/2018 (Permalink)

Storm Damage What is a Nor'easter? A picture of the Storm from above!

For those of you who have not been watching the news lately (I know its hard), the east coast just experienced its FOURTH Nor'easter this season.  These storms cause heavy damage to the coast and can drop a ton of snow mixed with high winds. 

So what exactly is a Nor'Easter?

A Nor'easter is a macro-scale cyclone!  The winds travel northeast to southwest and typically will hit the states in New England and Mid-Atlantic states.  These storms can cause severe costal flooding, coastal erosion, hurricane force winds and even blizzard like conditions.  They will typically occur between October and March. 

The storms begin to form when warm Gulf stream current meets the cold Canadian air masses. When the two meet, it causes a massive drop in pressure, thus forming a massive cyclone.  These storms can have devastating effects on homes and businesses as well as transportation. 

Thankfully, we don't get those out here in Chicago! 

Emergency Ready Profile

3/23/2018 (Permalink)

Commercial Emergency Ready Profile Give us a call today to start your Emergency Ready Profile! (847)498-8889.

Do you and your staff know what to do during an emergency?  Having a plan can not only cut costs in mitigation and repairs, but can also prevent secondary damages.  Most people that have ever experienced a water or fire damage probably wish that they were more prepared for the ordeal.  Between choosing a mitigation company, dealing with the insurance company, and other contractors, it can become a huge headache!  Not to mention the downtime that your company could experience. 

That's where SERVPRO can help!  SERVPRO offers a free program called The Emergency Ready Profile to any commercial property.  A SERVPRO professional will walk through the property with a manager or business owner, and identify all shut off locations and label them, outline key contacts during and after an emergency, and create a customized profile that can be shared with other coworkers.

The profile can be printed and also placed on a smartphone or tablet which allows the business to start the claim process right from their phone and notify SERVPRO that they have an emergency.  The profile will also include a step by step process on how to go about mitigating the issue at hand.

What are you waiting for?? Call SERVPRO to get started on your FREE Emergency Ready Profile!  (847)498-8889.

Mold Tips: Do's and Don'ts

3/22/2018 (Permalink)

Mold Remediation Mold Tips:  Do's and Don'ts Got Mold?

MOLD!!!!

The four letter word that all homeowners, tenants, property managers, real estate agents and insurance professionals hate to hear!  Mold can be a rather difficult at times, and can have negative health effects on children, elderly, people with weakened immune systems, and those with severe allergies.  If not handled properly, it can become airborne and spread everywhere!  So what are some of the best practices while trying to remove mold?

Do:

1.  Call a professional!  All of our SERVPRO technicians are highly trained in dealing with mold and have years of experience!

2.  Try to contain the mold-  Keep the mold from spreading to other rooms by keeping the door closed to that room.  You can also use painters tape to seal the room at the doorway.  You may not know when you are spreading it around, so it is best to leave it alone, until a professional can examine it.

3.  Wear proper protective equipment when dealing with mold-  When dealing with mold, you should always wear equipment to protect yourself.  You may not be able to see mold spores attach themselves to your clothing!

4.  Try to discover the source of water.  Mold (just like any other living organism) needs food, air, and water.  The only thing we can really control is the moisture in the environment.  So where is the moisture coming from?

Don'ts:

1.  DONT IGNORE IT!  Mold will not go away on its own, it will burrow into a porous material and live for a very long time.  SERVPRO professionals use specialized HEPA vacuums and a special antimicrobial agent to remove and kill mold, and mold spores.

2.  Don't use Bleach!  Bleach is not a good way to kill mold.  It is a temporary fix, but will not solve the underlying problem.

3.  Put any sort of air movement on the area of concern.  This can actually spread the mold to other areas, and can contaminate areas that were not previously affected. 

4.  Don't stress about it!  We have seen it all, and can help you with any mold problem you may be experiencing!  Give us a call anytime at (847)498-8889. 

Categories Of Water And How To Treat Them Accordingly

12/5/2017 (Permalink)

Water Damage Categories Of Water And How To Treat Them Accordingly SERVPRO OF NORTHBROOK/WHEELING/GLENCOE

Nobody ever wants to see water damage in their home or businesses, but when disaster strikes, you can always trust the professionals at SERVPRO of Northbrook/Wheeling/Glencoe to take care of it!  We are highly trained in water damage restoration and know the best and most affordable way to treat whatever situation you may come across.  The first thing a SERVPRO employee will do when they get the information on a water damage, is find out what the source is.  This helps determine what the category of water is, as well as the appropriate measures are to get you back to where you need to be.  

CATEGORY 1

Category 1 water is "clean" water that comes from a sink, shower, hose, or any source that has been filtrated.  Typically, you will see Category 1 water damages from pipe bursts, and hot water heater failures.  In Category 1 loses, SERVPRO is able to save a lot of building materials and contents.  SERVPRO will place dehumidifiers, air movers and in some cases, specialty drying equipment to dry the affected materials and avoid any sort of Microbial growth. 

CATEGORY 2

Category 2 water is defined as "slightly" contaminated water.  This source comes from broken drains, sump pump backups, and when water travels through floors.  In these cases, carpet, baseboards, and sometimes drywall will need to be removed.  Anything that comes in contact with category 2 water, should be safely sanitized by SERVPRO employees.  Because we do not know what type of contaminates could be in the water, its always better to be safe, than sorry!

CATEGORY 3

Category 3 water is classified as "grossly" contaminated.  This type of water is mainly sewage, but seawater is also classified as category 3 if hurricane flooding causes a flood in your home.  Any porous materials should be discarded given the fact that contaminates could get lodged in the very fine pores of certain contents.  Non-Porous materials such as metal, plastic, granite etc. can be safely sanitized with the right measures. 

If you ever find yourself in need of assistance, or have questions, feel free to give the professionals at SERVPRO of Northbrook/Wheeling/Glencoe a call at (847)498-8889. 

Emergency Kits for the Upcoming Cold Weather

10/30/2017 (Permalink)

Storm Damage Emergency Kits for the Upcoming Cold Weather Cold Weather Ahead! Source: http://likesuccess.com/topics/11061/cold-weather

Tips for Putting Together Cold Weather Emergency Kits

If you’re left without power during a heavy winter storm, it’s important to have a cold weather emergency kit prepared for your home to stay warm and safe until the heat comes back on. Depending on the severity of the storm and length of the power outage, you may need to seek alternate shelter, but in most cases you will only be without power for several hours. Whatever the case, having a plan in place and an emergency kit on hand will alleviate some of the stress of the situation.

Stock your emergency kit with the following items. You may not need every item in the kit, but being prepared is the best way to cope with an emergency situation.

  • Non-perishable food
  • Bottles of water
  • Batteries
  • Flashlights
  • Battery-operated radio
  • Heavy plastic sheeting
  • First aid kit
  • Duct tape
  • Blankets
  • Kerosene space heater
  • Wood and kindling for the fireplace
  • Home generator

In addition to preparing a cold weather emergency kit for your home, it’s also a good idea to prepare one for your vehicle. If your car breaks down and you have nowhere to go, a cold weather emergency kit for your car will ensure you stay warm until help arrives. Because the temperature inside your car will drop much more quickly than inside your house. It’s even more critical to be prepared with an emergency cold weather kit. Your kit for your vehicle should include:

  • Jumper cables
  • Compass
  • Flashlight
  • Chemical light stick
  • Blankets
  • Folding shovel
  • Cat litter
  • Weather-proof jacket
  • Extra gloves, hat and scarf
  • First aid kit
  • Utility tool/knife
  • Bottles of water
  • Protein bars
  • Extra cell phone battery
  • Distress flag
  • Reflective tape or reflective triangles

Most of these items are inexpensive and easy to find, and having them on hand during an emergency can make a bad situation a little safer and less stressful. Before the heavy lake effect snow that we’ll be getting arrives, put together your home and vehicle winter safety kits and ensure you’re prepared for whatever winter brings your way. 

Water Damage Emergency Tips

10/25/2017 (Permalink)

Water Damage Water Damage Emergency Tips This flooded basement was caused by a sump pump failure.

What you can do until help arrives

After any water damage situation, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have A Water Damage Emergency?
Call (847)498-8889

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

The Water Damage Restoration Process

10/25/2017 (Permalink)

Water Damage The Water Damage Restoration Process Post water damage photo.

SERVPRO Franchise Professionals have the expertise and equipment to quickly restore your property to pre-water damage condition. They use a scientific approach to water removal and water cleanup that emphasizes monitoring and documenting the drying process from beginning to end.

Have Water Damage?
Call Today (847)498-8889

Every water damage event is a little different, and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

When you call, our representative will guide you through several questions that will help the SERVPRO Franchise Professional respond to your water emergency more quickly and efficiently. This initial contact is an important part of a fast, effective restoration.

Step 2 - Inspection and Water Damage Assessment

They carefully inspect your property’s water damage, determining the type of water damage and the areas affected. This is a crucial step to creating an effective plan of action that will result in a successful restoration.

Step 3 - Water Removal / Water Extraction

Typically, hundreds or thousands of gallons of water are removed using our powerful pumps and vacuums during the water removal process. The SERVPRO Franchise Professionals start this process as soon as possible to minimize further damage and to help prevent mold growth.

Step 4 - Drying and Dehumidification

After the bulk of the water has been removed, SERVPRO Franchise Professionals use specialized equipment to target the water that’s harder to access. They use less intrusive, scientific drying methods to draw the remaining water and moisture from your property with air movers and dehumidifiers.

Step 5 - Cleaning and Sanitizing

Water damage also affects your belongings, like furniture, clothing, and personal items. SERVPRO Franchise Professionals can clean restorable items using a number of specialized cleaning techniques. They also sanitize with antimicrobial treatments and remove odors using industrial air scrubbers and fogging equipment.

Step 6 - Restoration

The last step is restoring your home or business back to its pre-water damage condition. The restoration step can be relatively minor, such as replacing a few drywall panels, or could include major reconstruction, such as rebuilding entire rooms of a home or business.

Black Mold, What is It?

9/25/2017 (Permalink)

Mold Remediation Black Mold, What is It? This picture depicts the damages mold can have on any room!

Stachybotrys chartarum is the type of mold often called “black mold” or “toxic mold”. Sensational news reports warn about the dangers of black mold and these stories can be alarming and confusing. Any mold in your home should be treated with caution – stay out of affected areas and don’t touch or disturb the mold.

Please refer to our Mold Damage Tips to learn more about mold and what to do until help.

How Do I Tell If It’s Black Mold?

Since many types of mold can produce allergens and irritants, you should contact a qualified mold remediation company regardless of the color or type of mold. In many instances, multiple types of mold can exist in the same house or structure. If you suspect that you have a mold problem, contact a SERVPRO Franchise Professional immediately.

If You See Signs of Mold, Call Us Today (847)498-8889

Understanding Mold

When water intrudes into your property, mold growth can start in as little as 48 hours. Consider the following mold facts:

  •  Mold is present almost everywhere, indoors and outdoors.
  •  Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  •  Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce toxins harmful to humans and pets.
  •  Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise the mold may return.
  •  Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.
  •  Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent

We Answer the Phone Ready to Help Call Today! (847)498-8889

9/22/2017 (Permalink)

Water Damage We Answer the Phone Ready to Help Call Today!  (847)498-8889 SERVPRO of Northbrook/Wheeling/Glencoe

SERVPRO of Northbrook/Wheeling/Glencoe is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 
(847)498-8889

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Northbrook/Wheeling/Glencoe has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Northbrook/Wheeling/Glencoe

SERVPRO of Northbrook/Wheeling/Glencoe specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Fire Damage Tips - Until Help Arrives

9/22/2017 (Permalink)

Fire Damage Fire Damage Tips - Until Help Arrives We use special sponges to clean walls and ceilings!

After any fire damage situation, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have A Fire or Smoke Damage Emergency?
Call (847)498-8889

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting your SERVPRO Franchise Professional.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Sewage Cleanup, Sewer/Toilet Overflow

9/22/2017 (Permalink)

Water Damage Sewage Cleanup, Sewer/Toilet Overflow Extracting CAT 3 water before removal and sanitation.

Sewer backups should be considered an emergency since the water may contain viruses, bacteria, and other microbes that cause serious illnesses. SERVPRO Franchise Professionals have specialized training and equipment to quickly and safely clean contaminants like sewage.

Toilet Overflow or Sewer Backup?
Call Today (847)498-8889

Water damage can be classified by the three types of contaminated water. SERVPRO Franchise Professionals will inspect your home or business to determine the appropriate plan of action for the type of water encountered.

The three types of contaminated water:

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

  • Water from a clean source like a broken water line
  • If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

24 Hour Emergency Service

Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. SERVPRO Franchise Professionals are available 24 hours a day, 365 days a year. They are water damage restoration specialists with specialized training, equipment and protective gear to safely restore your home or business.

Northbrook/Wheeling/Glencoe Residents: We Specialize in Flooded Basement Cleanup and Restoration!

5/18/2017 (Permalink)

Water Damage Northbrook/Wheeling/Glencoe Residents: We Specialize in Flooded Basement Cleanup  and Restoration! This flooded basement was caused by a recent storm.

A basement can flood at any time, although flooding most often occurs during heavy rainfall.


Basements are inherently prone to flooding because they are the lowest level of a building and


are normally built partly or entirely below ground level. There are a number of reasons why your


Northbrook/Wheeling/Glencoe basement could flood, including: 


? A blocked or failed sewer lateral pipe


? Heavy rain causes surface water to pool around your home


? Storm sewer backup


? Sanitary sewer backup


? Foundation drainage failure


? Water supply-line break or hot-water tank failure


? And many more


Have Questions about Basement Flooding?


Call Today – 847-498- 8889


If flood water is not handled quickly and properly, it can jeopardize your health and safety, and


cause severe damage to your home’s structure. Remember, the longer you wait, the worse the


problem will get.


The bottom line: a flooded basement can jeopardize your health, safety, and your home’s


integrity. It’s worth making a call to SERVPRO of Northbrook/Wheeling/Glencoe and let our


trained, professional crews handle the situation safely and correctly. We have earned the trust of


hundreds of homeowners, business owners, and property professionals.


We are Flooded Basement Specialists:


? We are Available 24 hours/7 days per week


? We’re a Preferred Vendor to many National Insurance Companies


? We Bill The Insurance Directly – One Less Thing For You To Worry About


? Our Technicians are Highly-Trained  in Water Restoration Techniques


? We use s500 IICRC Restoration Standards


? Advanced Inspection and Extraction Equipment


Basement Flooded? Call Us Today – We’re Ready To Help


847-498- 8889

Northbrook/Wheeling/Glencoe Residents:  Follow These Mold Safety Tips If You Suspect Mold

5/18/2017 (Permalink)

Mold Remediation Northbrook/Wheeling/Glencoe Residents:  Follow These Mold Safety Tips If You Suspect  Mold Be careful! Without proper training, you could be spreading mold throughout your home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation

throughout your home. When mold is disturbed, the mold can release microscopic mold spores

which become airborne and can circulate inside your home.

What to Do:

? Stay out of affected areas.

? Turn off the HVAC system and fans.

? Contact SERVPRO of Northbrook/Wheeling/Glencoe for mold remediation services.

What Not to Do:

? Don’t touch or disturb the mold.

? Don’t blow air across any surfaces with visible or suspected mold growth.

? Don’t attempt to dry the area yourself.

? Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Northbrook/Wheeling/Glencoe specializes in mold cleanup and restoration, in

fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals

that use specialized equipment and techniques to properly remediate your mold problem quickly

and safely.

If You See Signs of Mold, Call Us Today – 847-498- 8889

When Storms or Floods hit Northbrook/Wheeling/Glencoe, SERVPRO is ready!

5/18/2017 (Permalink)

Storm Damage When Storms or Floods hit Northbrook/Wheeling/Glencoe, SERVPRO is ready! Our highly trained crews are ready to respond 24/7 to storm or flood damage in Northbrook/Wheeling/Glencoe.

SERVPRO of Northbrook/Wheeling/Glencoe specializes in storm and flood damage restoration. 

Our crews are highly trained and we use specialized equipment to restore your property to its

pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right

resources, which is extremely important. A fast response lessens the damage, limits further

damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Northbrook/Wheeling/Glencoe, we can scale our resources to handle a large

storm or flooding disaster. We can access equipment and personnel from a network of 1,650

Franchises across the country and elite Disaster Recovery Teams that are strategically located

throughout the United States.

Have Storm or Flood Damage? Call Us Today 847-498- 8889

Our Highly Trained Restoration Specialists can restore your Northbrook/Wheeling/Glencoe Home

5/18/2017 (Permalink)

General Our Highly Trained Restoration Specialists can restore your  Northbrook/Wheeling/Glencoe Home We are an IICRC Certified Firm

SERVPRO of Northbrook/Wheeling/Glencoe is an IICRC firm. The Institute of Inspection,

Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry

and provides training and certification to restoration companies. IICRC Certified Firms have the

right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to- date on the latest changes in

the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration

to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration

Industry

The IICRC has been the driving force in establishing the main industry standards and reference

guides for professional carpet cleaning, water damage restoration and mold remediation.

These IICRC standards take years to develop and require the coordination of experts in the field:

manufacturers, industry organizations, insurance professionals, training schools, contractors, and

public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field

changes rapidly with advancements in technology and science, and therefore the standards must

evolve to keep pace.

About SERVPRO of Northbrook/Wheeling/Glencoe

SERVPRO of Northbrook/Wheeling/Glencoe specializes in the cleanup and restoration of

residential and commercial property after a fire, smoke or water damage event. Our staff is

highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in

continuous training: from initial and ongoing training at SERVPRO’s corporate training facility

to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to

restore your property.

For Immediate Service in Northbrook/Wheeling/Glencoe, Call SERVPRO

5/18/2017 (Permalink)

SERVPRO of Northbrook/Wheeling/Glencoe provides 24-hour emergency service and is

dedicated to being faster to any-sized disaster in Northbrook/Wheeling/Glencoe. We can respond

immediately to your emergency and have the expertise to handle your restoration or cleaning

needs.

? 24-Hour Emergency Service

? Faster to Any-Sized Disaster

? Highly Trained Restoration Technicians

? A Trusted Leader in the Restoration Industry

? Locally Owned and Operated

? Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 847-498- 8889

Residential Services

Whether your Northbrook/Wheeling/Glencoe home needs emergency flood damage or your

upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and

restoration training and can make your property look its best. Learn more about our residential

services:

? Water Damage Restoration

? Fire Damage Restoration

? Mold Remediation

? Storm Damage Restoration

? Cleaning Services

? Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your

Northbrook/Wheeling/Glencoe commercial property. Every hour spent cleaning up is an hour of

lost revenue and productivity. So when the need arises for professional cleaning or emergency

restoration services we have the training and expertise to respond promptly with highly trained

technicians to get your property back to business. Learn more about our commercial services:

Commercial Services Page

? Commercial Water Damage Restoration

? Commercial Fire Damage Restoration

Restoring Your Northbrook/Wheeling/Glencoe Commercial Property After A Water Damage Event

5/18/2017 (Permalink)

Commercial Restoring Your Northbrook/Wheeling/Glencoe Commercial Property After A Water  Damage Event Commercial Water Damage Events Present Unique Challenges

Flooding and water damage events at Northbrook/Wheeling/Glencoe commercial properties are

often complex with numerous issues that require a knowledgeable and flexible response.

Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we

work quickly to assess each unique situation and isolate the damaged area. In many instances,

normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique

Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to

fully restore the damaged area while working within your budgetary constraints. We understand

that every hour spent cleaning up is an hour of lost revenue and productivity. So when an

emergency situation arises in your business, give us a call and we’ll be there fast with the help

you need.

About SERVPRO of Northbrook/Wheeling/Glencoe

SERVPRO of Northbrook/Wheeling/Glencoe specializes in the cleanup and restoration of

commercial and residential property after a water damage event. Our staff is highly trained in

property damage restoration. From initial and ongoing training at SERVPRO’s corporate training

facility to regular IICRC-industry certification, rest assured our staff is equipped with the

knowledge to restore your property.

Northbrook/Wheeling/Glencoe Smoke and Soot Cleanup

8/4/2016 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.
  • Different Types of Smoke

    There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Northbrook/Wheeling/Glencoe will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

    Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.
  • Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.
  • Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 
  • Our Fire Damage Restoration Services

    Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

    Have Questions about Fire, Smoke, or Soot Damage?
    Call Us Today – (847) 498-8889

    Northbook/Wheeling/Glencoe 4 Hour Emergency Water Damage Service

    8/4/2016 (Permalink)


    SERVPRO of Northbrook/Wheeling/Glencoe is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.


    We Answer the Phone Ready to Help
    Call Today – (847) 498-8889


    We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Northbrook/Wheeling/Glencoe  has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.


    What to Expect


    When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.


    Our SERVPRO Representative will ask several questions:


  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

  • About SERVPRO of Northbrook/Wheeling/Glencoe


    SERVPRO of Northbrook/Wheeling/Glencoe specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

    Faster to your Northbrook/Wheeling/Glencoe Water Damage Event

    8/4/2016 (Permalink)

    Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Northbrook/Wheeling/Glencoe provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

    Faster To Any Size Disaster

    Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Northbrook/Wheeling/Glencoe arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

    Need Emergency Service? Call Us 24/7 - (847) 498-8889

    Water Damage Timeline

    Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.
  • Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.
  • 48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.
  • More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.
  • About SERVPRO of Northbrook/Wheeling/Glencoe

    SERVPRO of Northbrook/Wheeling/Glencoe specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

    We Specialize in Flooded Basement Cleanup and Restoration!

    8/4/2016 (Permalink)

    A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Northbrook/Wheeling/Glencoe basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more
  • Have Questions about Basement Flooding?

    Call Today – (847) 498-8889

    If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

    The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Northbrook/Wheeling/Glencoe and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

    We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment
  • Basement Flooded?  Call Us Today – We’re Ready To Help (847) 498-8889

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