Recent Posts

SERVPRO is here to help

5/26/2020 (Permalink)

The last few days in Chicagoland have been wet, to say the least and, unfortunately, with heavy rain comes heavy flooding. If your home or business has suffered from water damage during the pandemic, you might be concerned about calling a specialist to come and clean-up the mess. We’re here to tell you that SERVPRO is taking every precaution to mitigate not just water and fire damage, but contagion too. We want to assure you that we’re doing all we can to help with the current situation while doing our job to keep your home safe from environmental damage.

            Our expertly trained team members are all equipped with masks and PPE, that’s protective personal equipment. PPE includes the protective gear necessary for the job, whether that includes face-gear, coveralls, gloves, or even a full protective body suit if need be. We strive to maintain a safe environment for both our staff and customers, and so it is our priority to make sure we take every necessary preventative measure. If your home has experienced water damage, the effects will only grow worse with time as mold and odors settle into flooded material. It’s important to make sure that damaged areas are professionally cleaned so that they do not exacerbate and become another health concern.

            If you have any questions, you can always call us at SERVPRO of Northbrook / Wheeling / Glencoe, (847) 498-8889. We’re here to assist you in these difficult times and will do all that we can to keep both you and your home safe.

Keeping your Home Sanitized and Safe During the Pandemic

5/18/2020 (Permalink)

Between staying at home, learning how to keep busy, and doing your best to keep our community safe, the last thing you need to worry about is danger within your own home. Amid the COVID-19 pandemic, there are a few things that you can do to keep your living space safer. When you need to go out, you risk bringing germs inside, even if you are not infected. Besides washing your hands thoroughly with hot water, there are a few other steps you can take to minimize contagion.

            Your clothes could potentially carry the virus. Studies have shown that COVID-19 can live for a long time on surfaces, so it is best to wash clothes you’ve worn outside in the hottest setting that your laundry machine allows for. This will minimize the chances that it will hide in your fabric and potentially infect you or your loved ones.

            You should also disinfect any high-contact zones. This includes doorknobs, cabinet handles, and anywhere that people often need to touch. Ideally, you should use a sanitizer wipe, but if those aren’t available, some warm water and soap should suffice.

            Of course, if there are problems that you are concerned about or are having difficulties with, you can also contact us at SERVPRO of Northbrook / Wheeling / Glencoe, (847) 498-8889. We have special equipment, such as our electrostatic disinfectors, and an expertly trained crew to take care of matters professionally and swiftly.

COVID-19 Health Concerns

3/16/2020 (Permalink)

Right now, we’re in a state of emergency here in Chicagoland. Dine-in restaurants and
bars are closed, events are being cancelled, and grocery stores are packed. Our motto is “Like it
never even happened,” and even against these odds, we are determined to do our best. If you
think your home or business has a chance of containing COVID-19, call us and we’ll take care of the issue. COVID-19, or the Coronavirus, is especially deadly to those at risk; the virus is
especially deadly for older adults and people with health conditions, and as a damage mitigation
service, we want to help our community as best as we can. At SERVPRO, we have the best
equipment for dealing with these current issues. Our electrostatic disinfectants cover a large
surface area, and because of their technological advancements, they stick and clean better than
other comparable devices. They’ll also keep sensitive equipment and delicate belongings safer
than other options because they do not require saturating the area. With just a thin layer, the
positively charged solution it dispenses holds onto surfaces. On another note, you might find it helpful to know that we practice preventative
measures to protect our team members. Each technician is trained and equipped to deal with
hazardous areas and will secure the area as best as possible. If you have any questions or concerns, please give us a call 24/7, at SERVPRO of Northbrook /
Wheeling / Glencoe, (847) 498-8889.

SERVPRO’s COVID-19 Prevention Service

3/13/2020 (Permalink)

Here To Help SERVPRO of Northbrook/Wheeling/Glencoe is Here to help in any situation!

As of now, COVID-19, or the coronavirus, has become a world-wide concern as it has rapidly
infected well over 100,000 people and has caused over 5,000 deaths in a short amount of time.
Due to its extremely contagious nature, COVID-19 can spread quickly, and, as you most likely
know, it is very deadly to those at high-risk. Everyone is working to slow the spread of COVID-
19, or the Corona Virus, and at SERVPRO, we’re dedicated to helping with any disaster or
Of course, it is of the highest importance that you take preventative measures on your own: wash
your hands, don’t touch your face, avoid places with a high volume of people if possible, and go to the doctor if you feel the symptoms of the virus arise. Nevertheless, if you believe there is a
chance that COVID-19 is in your home or workplace, SERVPRO can disinfect the area efficiently and effectively. Our team is equipped with electrostatic disinfectors that get the job done faster and better than other methods. As the name implies, these sprayers utilize electrostatic technology that causes an atomized solution to emit charged particles that stick to surfaces and provide an even, wide coverage. This allows for the spray to reach difficult areas, while also minimizing any damage that a spray might cause to delicate objects. For large areas with sensitive equipment that needs a fast and thorough decontamination, electrostatic disinfectors are the best choice.
Right now, as a country, we’re all working together to prevent as many infections as possible and SERVPRO is doing their part to mitigate the severity of this pandemic. If you have any questions or concerns, please contact us at SERVPRO of Northbrook / Wheeling / Glencoe, (847) 498-8889.

Sump Pumps: Maintenance and Utility

1/6/2020 (Permalink)

For some basements, a sump pump is mandatory, and even if your basement doesn’t necessarily need one, they can always come in handy during a flood. However, a mechanical failure could lead to disaster and it helps to know how to keep up maintenance in order to make the most of them.

            As you may know, sump pumps collect water in a basin, and then pump it out in a place where it can be safely drained. They are most often installed in basements where flooding typically occurs, either because of issues in the foundation, the depth of the basement in relation to the water level, or other reasons. However, they can also be useful for homeowners who want an extra measure of safety in case of unexpected flooding. At the end of the day, a sump pump can prevent heartache, monetary loss, and water damage.

             As useful as they are, sump pump failures can occur. It just takes a power outage or accumulated debris, and you’ll find yourself with a flooded basement. However, with regular maintenance you can better ensure safety. Power outages, which often happen during a storm, can end up turning off your sump pump. This is easily fixed with a back-up generator. Another issue that commonly occurs is a stuck switch. Debris, or even just a mechanical error, can cause the switch in the sump pump to get stuck. Sump pumps can also simply get old and stop working. Their lifespan can range from 5-30 years, depending on the type of pump, so you should begin to check on it during heavy storms or other events that could lead to flooding when it is at risk of failure. For regular maintenance, once a year, you can clean it out by disconnecting it and rinsing it out with running water, cleaning out all the pipes and valves.

            Paying attention to your sump pump and cleaning it out every year or so can help prevent issues. However, unexpected problems can always come up, so if you have any questions, concerns, or need of assistance, please call us at SERVPRO of Northbrook / Wheeling / Glencoe, (847) 498-8889.

It's Getting Cold Outside! Some Tips if you have Water Damage.

12/20/2019 (Permalink)

What you can do until help arrives

After any water damage situation, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have A Water Damage Emergency?
Call (847)498-8889

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

Preparing for Fire and Water Risks During Winter

11/21/2019 (Permalink)

With the winter coming in full force, it’s a good idea to start thinking about how you can lower the chance of events that often cause water or fire damage during the cold seasons. While pipes freezing, as we have mentioned in another blog post, is one of the leading causes of water damage in cold weather, there are other hazards that can lead to other catastrophes.

            According to the National Fire Protection Association, the second most common cause of home fire deaths is from heating equipment, just behind cooking fires ( Space heaters are especially risky, because they can often ignite flammable objects in their vicinity. Being mindful of the things around your space heater can prevent disaster; keep them away from flammable objects and make sure to turn them off before you go to bed. Also, dirty equipment can sometimes lead to fires. Make sure to regularly maintain chimneys and other heating systems in order to maintain a safe environment.

            Often catching people unaware, icicles and snow can often fill up gutters and other areas of water flow and then freeze, making an ice dam. This can cause water to build up and damage the infrastructure of your home. Maintaining and cleaning gutters before they freeze can often help prevent this.

            If you have any questions or concerns about house maintenance, fire, or water damage, please give us a call at SERVPRO of Northbrook / Wheeling / Glencoe, (847) 498-8889.

Saving Time and Money with SERVPRO’s Move-Out / Pack-Out Services

11/1/2019 (Permalink)

Flooding can end up causing lots of water damage not just to your home, but to your belongings as well. Sometimes, items that seem irreparable, like clothes and furniture, are in fact restorable with the right methods. At SERVPRO of Northbrook / Wheeling / Glencoe, we can help with damaged belongings as a part of our move-out / pack-out service. While we do what we can to fix items on-site, some things need to be taken out for professional cleaning (either at our location or in the hands of a specialist). This will not only give your belongings the best chance of being restored, but also prevents further damage caused by mold and mildew.

Moreover, it can be a hassle to get all your belongings outside of a high-risk area. Often, most things need to be out of the way so that our specialists can access areas of drywall, flooding, and other places of water damage for proper restoration services. We make this process easier by providing you with the means of moving and storing belongings for either simple storage or restoration (as mentioned above). This way, we cut both the costs and time involved in the process and make everything that much less stressful. If you have any questions about our move-out service, or anything else, please give us a call at (847) 498-8889.

Freaky Fire Stories: Strange Cases from the SERVPRO Files

11/1/2019 (Permalink)

At SERVPRO of Northbrook / Wheeling / Glencoe, we usually take care of fire damage caused by the usual: kitchen, electrical, accidents with fire hazards, etc.; however, there are some strange cases that illustrate that such disasters can be completely unpredictable. In the spirit of Halloween, we’re providing some scary stories about fire hazards.

The mystery of the rogue microwave: One of the fires we set out to clean up was caused by a microwave. This isn’t necessarily a rare occurrence, but this case was particularly strange. Often, fires start in microwaves because someone put aluminum or a metal utensil in it, or if it was turned on without anything inside it can combust. This wasn’t what happened here. Although it was plugged in, the microwave wasn’t in operation. For some reason (probably electrical) it just decided to flare up, but we’re getting some 2001: A Space Odyssey vibes anyway.

Spontaneous Combustion of Towels: Another case was caused by some towels that decided to combust on their own, with no initial fire involved. While this might sound strange, we actually know the reason for this one. These towels were used to treat stairs with wood stain, and when they were left in a pile, they began to catch on fire. Towels that are soaked in grease or other materials can, if heated up, combust. This is more common if they’re put in the drier, but it can happen on an especially warm day too.

Some other strange incidents are caused by things that otherwise seem harmless. Collected sawdust, air-spray deodorant, and non-dairy coffee creamer can occasionally be culprits for fires. According to PA Media on, there were several peculiar incidents that occurred in London, including “A teenage boy on his first date sprayed a can of deodorant on himself, then inexplicably lit what remained in the can, causing an explosion,” “A dog hit the controls of a toaster as it leapt on to a worktop to reach food, setting fire to a bag,” and “A pigeon dropped a discarded lit cigarette down a chimney, starting a fire in a bird's nest” ( As you can see, there are many weird ways that fires can start, but with knowledge, many of these are preventable. Of course, if you have any problem, question, or concern please give us a call at (847) 498-8889.

Water Damage in a crawlspace

10/23/2019 (Permalink)

Entrance to crawlspace Entrance to crawlspace.

Picture this:  You just bought your first home, and you are absolutely in love with it.  A month goes by and you start to smell something funky.  You discover the source of the smell is coming from the crawlspace, which to date, you have not opened.  You open the hatch door and discover that nearly half your crawlspace below your home is covered in sewage. 

What do you do?

First and foremost, get in contact with your local plumber and have them discover, and fix the source of the water.  Every situation is different, but it cant hurt to call your insurance company to see if you have sewage backup.  Next step...CALL SERVPRO!!

Once we evaluate the situation and make sure it is safe to go into the crawlspace, crews will suit up and head down there to begin the cleanup.  Many times, we have to remove the top layer of soil if the crawlspace is unfinished.  Once that top layer is removed, crews will begin disinfecting anything that came into contact with this dirty water.

When its all said and done, crews will leave drying equipment for a slightly extended time, to dry the rest of the soil.