Recent Why SERVPRO Posts

Keeping your Home Sanitized and Safe During the Pandemic

5/18/2020 (Permalink)

Between staying at home, learning how to keep busy, and doing your best to keep our community safe, the last thing you need to worry about is danger within your own home. Amid the COVID-19 pandemic, there are a few things that you can do to keep your living space safer. When you need to go out, you risk bringing germs inside, even if you are not infected. Besides washing your hands thoroughly with hot water, there are a few other steps you can take to minimize contagion.

            Your clothes could potentially carry the virus. Studies have shown that COVID-19 can live for a long time on surfaces, so it is best to wash clothes you’ve worn outside in the hottest setting that your laundry machine allows for. This will minimize the chances that it will hide in your fabric and potentially infect you or your loved ones.

            You should also disinfect any high-contact zones. This includes doorknobs, cabinet handles, and anywhere that people often need to touch. Ideally, you should use a sanitizer wipe, but if those aren’t available, some warm water and soap should suffice.

            Of course, if there are problems that you are concerned about or are having difficulties with, you can also contact us at SERVPRO of Northbrook / Wheeling / Glencoe, (847) 498-8889. We have special equipment, such as our electrostatic disinfectors, and an expertly trained crew to take care of matters professionally and swiftly.

SERVPRO’s COVID-19 Prevention Service

3/13/2020 (Permalink)

Here To Help SERVPRO of Northbrook/Wheeling/Glencoe is Here to help in any situation!

As of now, COVID-19, or the coronavirus, has become a world-wide concern as it has rapidly
infected well over 100,000 people and has caused over 5,000 deaths in a short amount of time.
Due to its extremely contagious nature, COVID-19 can spread quickly, and, as you most likely
know, it is very deadly to those at high-risk. Everyone is working to slow the spread of COVID-
19, or the Corona Virus, and at SERVPRO, we’re dedicated to helping with any disaster or
emergency.
Of course, it is of the highest importance that you take preventative measures on your own: wash
your hands, don’t touch your face, avoid places with a high volume of people if possible, and go to the doctor if you feel the symptoms of the virus arise. Nevertheless, if you believe there is a
chance that COVID-19 is in your home or workplace, SERVPRO can disinfect the area efficiently and effectively. Our team is equipped with electrostatic disinfectors that get the job done faster and better than other methods. As the name implies, these sprayers utilize electrostatic technology that causes an atomized solution to emit charged particles that stick to surfaces and provide an even, wide coverage. This allows for the spray to reach difficult areas, while also minimizing any damage that a spray might cause to delicate objects. For large areas with sensitive equipment that needs a fast and thorough decontamination, electrostatic disinfectors are the best choice.
Right now, as a country, we’re all working together to prevent as many infections as possible and SERVPRO is doing their part to mitigate the severity of this pandemic. If you have any questions or concerns, please contact us at SERVPRO of Northbrook / Wheeling / Glencoe, (847) 498-8889.

Preparing for Fire and Water Risks During Winter

11/21/2019 (Permalink)

With the winter coming in full force, it’s a good idea to start thinking about how you can lower the chance of events that often cause water or fire damage during the cold seasons. While pipes freezing, as we have mentioned in another blog post, is one of the leading causes of water damage in cold weather, there are other hazards that can lead to other catastrophes.

            According to the National Fire Protection Association, the second most common cause of home fire deaths is from heating equipment, just behind cooking fires (https://www.nfpa.org/News-and-Research/Data-research-and-tools/US-Fire-Problem/Heating-equipment). Space heaters are especially risky, because they can often ignite flammable objects in their vicinity. Being mindful of the things around your space heater can prevent disaster; keep them away from flammable objects and make sure to turn them off before you go to bed. Also, dirty equipment can sometimes lead to fires. Make sure to regularly maintain chimneys and other heating systems in order to maintain a safe environment.

            Often catching people unaware, icicles and snow can often fill up gutters and other areas of water flow and then freeze, making an ice dam. This can cause water to build up and damage the infrastructure of your home. Maintaining and cleaning gutters before they freeze can often help prevent this.

            If you have any questions or concerns about house maintenance, fire, or water damage, please give us a call at SERVPRO of Northbrook / Wheeling / Glencoe, (847) 498-8889.

Saving Time and Money with SERVPRO’s Move-Out / Pack-Out Services

11/1/2019 (Permalink)

Flooding can end up causing lots of water damage not just to your home, but to your belongings as well. Sometimes, items that seem irreparable, like clothes and furniture, are in fact restorable with the right methods. At SERVPRO of Northbrook / Wheeling / Glencoe, we can help with damaged belongings as a part of our move-out / pack-out service. While we do what we can to fix items on-site, some things need to be taken out for professional cleaning (either at our location or in the hands of a specialist). This will not only give your belongings the best chance of being restored, but also prevents further damage caused by mold and mildew.

Moreover, it can be a hassle to get all your belongings outside of a high-risk area. Often, most things need to be out of the way so that our specialists can access areas of drywall, flooding, and other places of water damage for proper restoration services. We make this process easier by providing you with the means of moving and storing belongings for either simple storage or restoration (as mentioned above). This way, we cut both the costs and time involved in the process and make everything that much less stressful. If you have any questions about our move-out service, or anything else, please give us a call at (847) 498-8889.

Who is going to clean this up?

10/23/2019 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall.

Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Northbrook/Wheeling/Glencoe basement could flood, including: 

- A blocked or failed sewer lateral pipe

- Heavy rain causes surface water to pool around your home

- Storm sewer backup

- Sanitary sewer backup

- Foundation drainage failure

- Water supply-line break or hot-water tank failure

Have Questions about Basement Flooding?

Call Today – 847-498- 8889

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Northbrook/Wheeling/Glencoe and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

- We are Available 24 hours/7 days per week

- We’re a Preferred Vendor to many National Insurance Companies

- We Bill The Insurance Directly – One Less Thing For You To Worry About

- Our Technicians are Highly-Trained  in Water Restoration Techniques

-  We use s500 IICRC Restoration Standards

- Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help!

847-498- 8889

How the SERVPRO READY Plan Can Help Your Business

10/16/2019 (Permalink)

A single disaster, including severe water damage or fire damage, can halt income for so long that businesses can close from the loss of profits and cost of repairs. The SERVPRO Ready Plan webpage includes a statement explaining that “As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place.” Conveniently, we offer a READY Profile Advantage that can help you get together a plan based on your facility’s needs, and by connecting with a SERVPRO professional, you can be assured that your business will be open and running as soon as possible.

The steps are easy to follow, especially if you’re using a tablet (although there are instructions for designing a profile without one). We’ll access your property, making note of high-risk areas and preventative measures, while also having a plan ready so that you can contact us as soon as possible in an emergency. Because we’ll have all the information that would otherwise take time to gather, we’ll be able to get to on-site immediately. We’ll already know the layout of the property and the potential hazard zones to expedite the process of getting your business back up and running.  

            For starting a READY plan, visit https://ready.SERVPRO.com/ and follow the instructions there. You’ll see a link to our user-friendly app, as well as videos, information, and instructions on how to start your READY profile. Of course, you can always call us at SERVPRO of Northbrook / Wheeling / Glencoe, (847) 498-8889.

Damaged Belongings and the Risks of Mold: How SERVPRO can Prevent Catastrophe

10/7/2019 (Permalink)

Let’s say a storm hits and part of your home floods, and let’s say that it’s not that bad. Some water got on the carpet, pooled in the basement, or sunk into the drywall, sure, but it seemed to dry the next day and everything at least appeared okay, so you decided to just let it go. It’s easy to do with all the hassle and stress that you might imagine scheduling an appointment would entail.

However, letting water damage linger, even if it seems gone, can have some nasty repercussions that end up costing a lot more time and money than it would have if it was caught early on. Over time, bacteria that was in the water can fester, which can lead to health hazards. Just after 48 hours, mold can begin to grow too, bringing with it a lingering mildew scent. While belongings, if untouched by water, are safe for some time, they might absorb that smell if in proximity.

Of course, if your stuff has come into contact with water, it’s at serious risk. Within 48 hours, you can still clean it, air dry it, and even freeze it to salvage whatever you can (if you’re interested, check out this excellent article that offers some tips: https://www.consumerreports.org/cleaning/how-to-salvage-valuables-after-flooding/).

Still, if potential hazards aren’t nipped in the bud, your items will be at continual risk. While it might seem like a chore, at SERVPRO we’re happy to come by and scan the area for potential areas of damage, and if there’s the possibility of mold, mildew, bacteria, or any other hazards, we’ll be on the job quickly and efficiently to minimize any stress or anxiety you might have. If you have any questions or concerns, please give us a call at SERVPRO of Northbrook / Wheeling / Glencoe, (847) 498-8889.

Introducing our Equipment pt. 2: Ozone Generators and Extractors

8/5/2019 (Permalink)

Carlos extracting water from a carpet using the weighted extracting unit.

Previously, we talked about dehumidifiers and air movers, which we use to clean up water
damage through air-flow control. Although these two machines are probably the most commonly
seen among our inventory, we have many more to take care and restore whatever the job
requires, whether it is damage from fire, water, or mold. Today, I’ll introduce a few of our other
machines that our technicians at SERVPRO of Northbrook / Wheeling / Glencoe are
professionally trained to use for maximum efficiency, ozone generators and extractors. These help with cleaning air, scents, and more nuanced areas that are harder to get to or require more power than your ordinary cleaning devices. As always, our team members are trained to use the right materials at the right job for safety, thoroughness, and efficiency.

Ozone Generators:
Ozone generators are used to eliminate odors. This includes scents that come from mildew,
mold, smoke, animals, oil, gasoline, or most other unpleasant sources. An ozone generator
breaks apart oxygen molecules O 2 , and then binds them to form ozone, O 3 , through electrical
discharge. Ozone is unstable and therefore highly reactive, so it breaks apart other compounds in
the air, which then clears away lingering scents. When an ozone generator is working, it creates a
smell reminiscent of a thunderstorm. It should be emphasized here that ozone is dangerous and
can cause harm to people and pets. We only use ozone generators when our technicians think
they’re absolutely necessary and the area is evacuated so that the procedure is safe and secure.

Extractors:
Extractors are high powered devices that eliminate scents, clean areas, and remove moisture.  Each one uses a vacuum, pump, and heater in order to pressurize the area with hot water and then extract everything in it. Our extractors come in a few different sizes and forms. We use portable extractors for smaller properties and our truck-mounted machine for large areas that require heavy-duty cleaning. The truck-mounted extractor is far more powerful and requires a lot of training to use safely. It utilizes an engine and more powerful machinery to pump hot water and chemicals where necessary, and it is often used at disaster sites or other areas that require emergency services.

Keeping Your Home Healthy with SERVPRO’s Air Duct Cleaning Services

6/17/2019 (Permalink)

Even though Chicago weather can change on a dime, it can safely be said that it will get hot and humid this summer. When people turn on the air conditioner, they usually don’t think about the air duct system involved, but without proper maintenance, they can cause problems under the radar. Although SERVPRO is known for water and fire restoration, we also offer HVAC cleaning services that can help create a safe environment for you and your family.

When dust and dirt build up, it can end up damaging your air conditioning unit, which can end up being an expensive hassle to fix. It can also collect pollen, mold, pet dander or other substances that could cause issues with allergies and odor. 

Thankfully, SERVPRO offers an efficient and healthy inspection and cleaning service that can identify and eliminate any problems going on in the air ducts of your HVAC system. Our negative air pressure vacuums can clean out debris and build up while we also use a safe, chemical vapor that eliminates odors. While we don’t repair HVAC systems, this does prevent possible damage. On top of increasing the lifespan of your HVAC system, this also keeps your home fresh, healthy, and cool. If odors persist, there could be water damage or a mold infestation that we will be happy to clean up. While we don’t repair any mechanical failures with HVAC systems, we do help maintain and prevent possible problems with them.

To schedule an HVAC inspection, call SERVPRO of Northbrook/Wheeling/Glencoe today at (847) 498-8889!

Understanding "Black Mold".

5/20/2019 (Permalink)

Stachybotrys chartarum is the type of mold often called “black mold” or “toxic mold”. Sensational news reports warn about the dangers of black mold and these stories can be alarming and confusing. Any mold in your home should be treated with caution – stay out of affected areas and don’t touch or disturb the mold.

Please refer to our Mold Damage Tips to learn more about mold and what to do until help.

How Do I Tell If It’s Black Mold?

Since many types of mold can produce allergens and irritants, you should contact a qualified mold remediation company regardless of the color or type of mold. In many instances, multiple types of mold can exist in the same house or structure. If you suspect that you have a mold problem, contact a SERVPRO Franchise Professional immediately.

If You See Signs of Mold, Call Us Today (847)498-8889

Understanding Mold

When water intrudes into your property, mold growth can start in as little as 48 hours. Consider the following mold facts:

  •  Mold is present almost everywhere, indoors and outdoors.
  •  Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  •  Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce toxins harmful to humans and pets.
  •  Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise the mold may return.
  •  Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.
  •  Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent

If you need help identifying and removing black mold, call the professionals at SERVPRO of Northbrook/Wheeling/Glencoe at (847)498-8889 today!

What makes SERVPRO the best?

10/23/2018 (Permalink)

Like it never even happened!

As an employee of SERVPRO for the past three years, I have seen first hand, what makes this company the best restoration contractors in the business.  Over the past thirteen years, I have worked for a few different restoration companies, and each one, did something better or worse than the other.  The difference with SERVPRO is that we have been in business longer than most restoration companies, and we have learned over the years, what works, and what does not.

SERVPRO employees must undergo a background check as well as an extensive training on fire, water, mold, and bio-hazard cleanups.  We have a 1,4,8 policy that sets a strict guideline as to how quickly each franchise must respond to emergencies.  One hour to contact the customer, Four hours to be onsite, and Eight hours to notify the appropriate parties.  This insures a smooth process during a stressful time.  

Above all else, SERVPRO of Northbrook/Wheeling/Glencoe always puts the customers needs and wants before all else.  If you need help with your cleanup, call the professionals at (847)498-8889!

Why SERVPRO?

10/15/2018 (Permalink)

When faced with a home disaster like flooding or mold it can be overwhelming figuring out what the next step should be or who to contact. SERVPRO is just one of many companies that deal with cleanup and restoration, so why pick us over our competitors? Well, because we have the resources, we have the professionalism, and we care.  

Just a few weeks ago, we rode out to the area in and around Madison, Wisconsin to clean-up and restore places that suffered from record-breaking flooding. Some basements, like the Black Earth Children Museum’s, had around ten feet of flood water and needed emergency assistance in dealing with the crisis. Without enough personnel in the area, SERVPRO immediately called in the storm team, an emergency protocol whereby SERVPRO employees travel, sometimes from out of state, to decimated areas to aid in disaster relief. These teams work tirelessly to help people get back into their homes and businesses as quickly as possible. We are proud to be one of the many branches that went out to clean up the wreckage left behind by the flooding in Wisconsin.

When we got to the Black Earth Children’s Museum it was in really bad shape. Water was still in the building, ruining the carpet and endangering the walls and threatening the integrity of the building. Prolonged exposure to water can trigger mold growth, which can be deadly if not dealt with immediately. This is why we pulled up the carpets, replaced saturated drywall, and used machines to air out the facility so that it was completely dry and free from the dangers of mold.

By the time we left, the Children’s Museum was back to how it had been before the flooding, just as our motto states, like it never even happened.

Flash Flooding in Madison WI

9/5/2018 (Permalink)

This was the scene of a library in the basement of a childrens museum which flooded.

What makes SERVPRO so great?  It is our network of individually owned and operated franchises that have the capability to travel when times get rough in other communities.  SERVPRO of Northbrook/Wheeling/Glencoe recently traveled to Madison Wisconsin after the recent floods to help the community out.  The devastation was enormous, it seemed as though everyone had flood damage to some extent.  Driving down the road, you would see debris and building materials in the front yards.

The people of Madison were incredibly hard working and optimistic.  Nobody had ever seen rain like they had this past August.  Everyone felt great helping these people in their time of need, and the local community was grateful to receive the support they needed.

We saw crews from all over the country, from California, to Texas.  We are one of the few restoration companies that have the capabilities to pull resources from all over the country to get the job done quickly, and efficiently. 

For all your restoration needs, call us day or night at (847)498-8889.  SERVPRO Of Northbrook/Wheeling/Glencoe is always ready at the drop of a dime!

Its Hurricane Season!

8/20/2018 (Permalink)

Here in Illinois, we do not have to worry about the hurricane season.  We have our own problems with the weather!  But for those living in coastal areas, hurricane season brings discomfort and anxiety.  Coastal flooding and wind damage can have devastating effects on communities causing damage to residential and commercial buildings.

Each SERVPRO franchise is locally owned and operated and many have the capacity to travel to these communities that have been hit after a hurricane to provide assistance.  SERVPRO of Northbrook/Wheeling/Glencoe is one of the many franchises opting to travel after a storm hits to help communities in need.  Last year, SERVPRO of Northbrook/Wheeling/Glencoe traveled to Florida and provided assistance after the hurricanes rolled through.  It is tough work, but we are always here to help not only locally, but also nationally.  We are hoping for a calm hurricane season this year, but know that if it gets bad, we are always here to help!

Why choose SERVPRO?

8/17/2018 (Permalink)

Here at SERVPRO of Northbrook/Wheeling/Glencoe, we realize you have many options when selecting a restoration and emergency service provider.  So what makes us the best?  

-We are a "one stop shop", meaning that we can handle any job from start to finish.  

-We are one of 1700 individually owned and operated franchises which means we have more support during harsh weather.

-We are the fastest to any size disaster.

-SERVPRO is a trusted name in the industry.

-We work with all major insurance carriers.

-Our personal franchise has over 20 years of experience in any situation.

-We pride ourselves on customer service.

-We have all the necessary equipment to get any job completed.

-We handle both commercial and residential properties.

-Open 24/7/365.

-We love what we do!

If you ever need any assistance or would like a free estimate.  Give us a call today at (847)498-8889 day or night!