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Categories Of Water And How To Treat Them Accordingly

12/5/2017 (Permalink)

Water Damage Categories Of Water And How To Treat Them Accordingly SERVPRO OF NORTHBROOK/WHEELING/GLENCOE

Nobody ever wants to see water damage in their home or businesses, but when disaster strikes, you can always trust the professionals at SERVPRO of Northbrook/Wheeling/Glencoe to take care of it!  We are highly trained in water damage restoration and know the best and most affordable way to treat whatever situation you may come across.  The first thing a SERVPRO employee will do when they get the information on a water damage, is find out what the source is.  This helps determine what the category of water is, as well as the appropriate measures are to get you back to where you need to be.  


Category 1 water is "clean" water that comes from a sink, shower, hose, or any source that has been filtrated.  Typically, you will see Category 1 water damages from pipe bursts, and hot water heater failures.  In Category 1 loses, SERVPRO is able to save a lot of building materials and contents.  SERVPRO will place dehumidifiers, air movers and in some cases, specialty drying equipment to dry the affected materials and avoid any sort of Microbial growth. 


Category 2 water is defined as "slightly" contaminated water.  This source comes from broken drains, sump pump backups, and when water travels through floors.  In these cases, carpet, baseboards, and sometimes drywall will need to be removed.  Anything that comes in contact with category 2 water, should be safely sanitized by SERVPRO employees.  Because we do not know what type of contaminates could be in the water, its always better to be safe, than sorry!


Category 3 water is classified as "grossly" contaminated.  This type of water is mainly sewage, but seawater is also classified as category 3 if hurricane flooding causes a flood in your home.  Any porous materials should be discarded given the fact that contaminates could get lodged in the very fine pores of certain contents.  Non-Porous materials such as metal, plastic, granite etc. can be safely sanitized with the right measures. 

If you ever find yourself in need of assistance, or have questions, feel free to give the professionals at SERVPRO of Northbrook/Wheeling/Glencoe a call at (847)498-8889. 

Emergency Kits for the Upcoming Cold Weather

10/30/2017 (Permalink)

General Emergency Kits for the Upcoming Cold Weather Cold Weather Ahead! Source:

Tips for Putting Together Cold Weather Emergency Kits

If you’re left without power during a heavy winter storm, it’s important to have a cold weather emergency kit prepared for your home to stay warm and safe until the heat comes back on. Depending on the severity of the storm and length of the power outage, you may need to seek alternate shelter, but in most cases you will only be without power for several hours. Whatever the case, having a plan in place and an emergency kit on hand will alleviate some of the stress of the situation.

Stock your emergency kit with the following items. You may not need every item in the kit, but being prepared is the best way to cope with an emergency situation.

  • Non-perishable food
  • Bottles of water
  • Batteries
  • Flashlights
  • Battery-operated radio
  • Heavy plastic sheeting
  • First aid kit
  • Duct tape
  • Blankets
  • Kerosene space heater
  • Wood and kindling for the fireplace
  • Home generator

In addition to preparing a cold weather emergency kit for your home, it’s also a good idea to prepare one for your vehicle. If your car breaks down and you have nowhere to go, a cold weather emergency kit for your car will ensure you stay warm until help arrives. Because the temperature inside your car will drop much more quickly than inside your house. It’s even more critical to be prepared with an emergency cold weather kit. Your kit for your vehicle should include:

  • Jumper cables
  • Compass
  • Flashlight
  • Chemical light stick
  • Blankets
  • Folding shovel
  • Cat litter
  • Weather-proof jacket
  • Extra gloves, hat and scarf
  • First aid kit
  • Utility tool/knife
  • Bottles of water
  • Protein bars
  • Extra cell phone battery
  • Distress flag
  • Reflective tape or reflective triangles

Most of these items are inexpensive and easy to find, and having them on hand during an emergency can make a bad situation a little safer and less stressful. Before the heavy lake effect snow that we’ll be getting arrives, put together your home and vehicle winter safety kits and ensure you’re prepared for whatever winter brings your way. 

Water Damage Emergency Tips

10/25/2017 (Permalink)

Water Damage Water Damage Emergency Tips This flooded basement was caused by a sump pump failure.

What you can do until help arrives

After any water damage situation, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have A Water Damage Emergency?
Call (847)498-8889

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

The Water Damage Restoration Process

10/25/2017 (Permalink)

Water Damage The Water Damage Restoration Process Post water damage photo.

SERVPRO Franchise Professionals have the expertise and equipment to quickly restore your property to pre-water damage condition. They use a scientific approach to water removal and water cleanup that emphasizes monitoring and documenting the drying process from beginning to end.

Have Water Damage?
Call Today (847)498-8889

Every water damage event is a little different, and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

When you call, our representative will guide you through several questions that will help the SERVPRO Franchise Professional respond to your water emergency more quickly and efficiently. This initial contact is an important part of a fast, effective restoration.

Step 2 - Inspection and Water Damage Assessment

They carefully inspect your property’s water damage, determining the type of water damage and the areas affected. This is a crucial step to creating an effective plan of action that will result in a successful restoration.

Step 3 - Water Removal / Water Extraction

Typically, hundreds or thousands of gallons of water are removed using our powerful pumps and vacuums during the water removal process. The SERVPRO Franchise Professionals start this process as soon as possible to minimize further damage and to help prevent mold growth.

Step 4 - Drying and Dehumidification

After the bulk of the water has been removed, SERVPRO Franchise Professionals use specialized equipment to target the water that’s harder to access. They use less intrusive, scientific drying methods to draw the remaining water and moisture from your property with air movers and dehumidifiers.

Step 5 - Cleaning and Sanitizing

Water damage also affects your belongings, like furniture, clothing, and personal items. SERVPRO Franchise Professionals can clean restorable items using a number of specialized cleaning techniques. They also sanitize with antimicrobial treatments and remove odors using industrial air scrubbers and fogging equipment.

Step 6 - Restoration

The last step is restoring your home or business back to its pre-water damage condition. The restoration step can be relatively minor, such as replacing a few drywall panels, or could include major reconstruction, such as rebuilding entire rooms of a home or business.

Black Mold, What is It?

9/25/2017 (Permalink)

Mold Remediation Black Mold, What is It? This picture depicts the damages mold can have on any room!

Stachybotrys chartarum is the type of mold often called “black mold” or “toxic mold”. Sensational news reports warn about the dangers of black mold and these stories can be alarming and confusing. Any mold in your home should be treated with caution – stay out of affected areas and don’t touch or disturb the mold.

Please refer to our Mold Damage Tips to learn more about mold and what to do until help.

How Do I Tell If It’s Black Mold?

Since many types of mold can produce allergens and irritants, you should contact a qualified mold remediation company regardless of the color or type of mold. In many instances, multiple types of mold can exist in the same house or structure. If you suspect that you have a mold problem, contact a SERVPRO Franchise Professional immediately.

If You See Signs of Mold, Call Us Today (847)498-8889

Understanding Mold

When water intrudes into your property, mold growth can start in as little as 48 hours. Consider the following mold facts:

  •  Mold is present almost everywhere, indoors and outdoors.
  •  Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  •  Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce toxins harmful to humans and pets.
  •  Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise the mold may return.
  •  Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.
  •  Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent

We Answer the Phone Ready to Help Call Today! (847)498-8889

9/22/2017 (Permalink)

Water Damage We Answer the Phone Ready to Help Call Today!  (847)498-8889 SERVPRO of Northbrook/Wheeling/Glencoe

SERVPRO of Northbrook/Wheeling/Glencoe is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Northbrook/Wheeling/Glencoe has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Northbrook/Wheeling/Glencoe

SERVPRO of Northbrook/Wheeling/Glencoe specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Fire Damage Tips - Until Help Arrives

9/22/2017 (Permalink)

Fire Damage Fire Damage Tips - Until Help Arrives We use special sponges to clean walls and ceilings!

After any fire damage situation, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

Have A Fire or Smoke Damage Emergency?
Call (847)498-8889

What To Do After A Fire

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
  • Keep hands clean so as not to further soil upholstery, walls and woodwork.
  • Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator and prop doors open.
  • Clean and protect chrome with light coating of petroleum jelly or oil.
  • Wash houseplants on both sides of leaves.
  • Change HVAC filter.
  • Tape double layers of cheesecloth over air registers.

What NOT To Do After A Fire

  • Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting your SERVPRO Franchise Professional.
  • Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
  • Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
  • Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
  • Don't send garments to an ordinary dry cleaner. Improper cleaning may set smoke odor.

Sewage Cleanup, Sewer/Toilet Overflow

9/22/2017 (Permalink)

Water Damage Sewage Cleanup, Sewer/Toilet Overflow Extracting CAT 3 water before removal and sanitation.

Sewer backups should be considered an emergency since the water may contain viruses, bacteria, and other microbes that cause serious illnesses. SERVPRO Franchise Professionals have specialized training and equipment to quickly and safely clean contaminants like sewage.

Toilet Overflow or Sewer Backup?
Call Today (847)498-8889

Water damage can be classified by the three types of contaminated water. SERVPRO Franchise Professionals will inspect your home or business to determine the appropriate plan of action for the type of water encountered.

The three types of contaminated water:

Category 1: "Clean Water"

Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.

  • Water from a clean source like a broken water line
  • If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

24 Hour Emergency Service

Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. SERVPRO Franchise Professionals are available 24 hours a day, 365 days a year. They are water damage restoration specialists with specialized training, equipment and protective gear to safely restore your home or business.

Northbrook/Wheeling/Glencoe Residents: We Specialize in Flooded Basement Cleanup and Restoration!

5/18/2017 (Permalink)

Water Damage Northbrook/Wheeling/Glencoe Residents: We Specialize in Flooded Basement Cleanup  and Restoration! This flooded basement was caused by a recent storm.

A basement can flood at any time, although flooding most often occurs during heavy rainfall.

Basements are inherently prone to flooding because they are the lowest level of a building and

are normally built partly or entirely below ground level. There are a number of reasons why your

Northbrook/Wheeling/Glencoe basement could flood, including: 

? A blocked or failed sewer lateral pipe

? Heavy rain causes surface water to pool around your home

? Storm sewer backup

? Sanitary sewer backup

? Foundation drainage failure

? Water supply-line break or hot-water tank failure

? And many more

Have Questions about Basement Flooding?

Call Today – 847-498- 8889

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and

cause severe damage to your home’s structure. Remember, the longer you wait, the worse the

problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s

integrity. It’s worth making a call to SERVPRO of Northbrook/Wheeling/Glencoe and let our

trained, professional crews handle the situation safely and correctly. We have earned the trust of

hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

? We are Available 24 hours/7 days per week

? We’re a Preferred Vendor to many National Insurance Companies

? We Bill The Insurance Directly – One Less Thing For You To Worry About

? Our Technicians are Highly-Trained  in Water Restoration Techniques

? We use s500 IICRC Restoration Standards

? Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help

847-498- 8889

Northbrook/Wheeling/Glencoe Residents:  Follow These Mold Safety Tips If You Suspect Mold

5/18/2017 (Permalink)

Mold Remediation Northbrook/Wheeling/Glencoe Residents:  Follow These Mold Safety Tips If You Suspect  Mold Be careful! Without proper training, you could be spreading mold throughout your home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation

throughout your home. When mold is disturbed, the mold can release microscopic mold spores

which become airborne and can circulate inside your home.

What to Do:

? Stay out of affected areas.

? Turn off the HVAC system and fans.

? Contact SERVPRO of Northbrook/Wheeling/Glencoe for mold remediation services.

What Not to Do:

? Don’t touch or disturb the mold.

? Don’t blow air across any surfaces with visible or suspected mold growth.

? Don’t attempt to dry the area yourself.

? Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Northbrook/Wheeling/Glencoe specializes in mold cleanup and restoration, in

fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals

that use specialized equipment and techniques to properly remediate your mold problem quickly

and safely.

If You See Signs of Mold, Call Us Today – 847-498- 8889